IVR Administrator, £150-200

IVR Administrator, London, Telecomms, £150-200 per day

A Telecomms end client in London urgently require a mid level Javascript IVR/Contact Centre Administrator to contribute to a migration project at a blue chip end client. This role is a rolling contract paying a day rate of £150-200.

There is travel to client site in London 1-2 days a week and potential for working remotely from home (to be confirmed).

You will meet the following requirements:

Good experience of server based Voice Over IP Solutions

Experience of working in contact/call centre/IVR environment

Experience of call routing and trunking

Experience of making changes to Voice over IP solutions using basic SQL/XML

Able to make proactive suggestions and improvements to the client's existing training guide and processes regarding the IVR Migration

Familiarity with: PBX, Media Gateways, Codex, H23 and Call Logs

Ideally educated to Undergrad level in a computer programming, Engineering or Electronics degree

This is an excellent opportunity for a IVR Administrator to secure a rolling contract in a a Cisco Gold Partner with many blue chip clients. If interested please apply right away - the client will interview and make an offer next week at the latest.

Key Words: IVR, Voice, Integrated, Response, Telephony, Configuration, Gold, Partner, Consultancy, Cisco, ACD, Nortel, DMS, EWSD, Technical, Documentation, Developer, Programmer, XML, Javascript, Administrator, Media, Gateway, Voice, Over, Server, Solution, IP, Codex, Trunking, Routing, Route, Trunk, H23, Codecs, Codex

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