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ITSM Technical Architect
Eingestellt von Synectics
Gesuchte Skills: Support, Engineering
Projektbeschreibung
RESPONSIBILITIES INCLUDE:
- Participate in requirements gathering, design and implementation of ITSM capabilities.
- Based on requirements, able to build/document a holistic logical and physical ITSM architecture design incorporating service models, applications, IT infrastructure, CMDB and other relevant architectures that are particular to the ITSM environment.
- Provide oversight at key milestones and manages expectations during implementation.
- Translate business requirements into ITSM system configuration requirements.
- Build and maintains broad and deep technical capability sufficient to advise on architecture before and after the investments/purchase.
- Transfer expert level knowledge to team members and customers.
- Build roadmaps and ITSM system strategies to support the needs of the business and end users.
SKILLS
REQUIREMENTS:
- Candidates MUST have proven experience in delivering ServiceNow solution set at a large global corporation.
- Bachelor's degree in Business, Computer Science/Engineering or related field required.
- 15+ years of demonstrated success in IT.
- 5+ years of experience in ITSM systems, CMDB and discovery solution delivery.
- Strong understanding of ITSM and BSM solutions and intersecting capabilities.
- Proven track record for developing viable solutions (people, process, technology, information) with complex requirements
- Proven track record in mentoring and developing team members
- Proven experience in delivering ServiceNow solution set at a large global corporation.
- Thought leader who is well versed with current ITSM trends with ability to influence decisions.
- Strong leadership and interpersonal skills. Able to relate to a wide range of technical staff, managers and executives.
- Ability to provide effective presentations to IT leadership.
- Solid track record in project management, including working with and managing complex solution delivery in large, globally dispersed organization.
- Prefer ITIL v3 Expert certification.
Synectics is an Equal Opportunity Employer.
Projektdetails
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Einsatzort:
Waukegan, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges