ITSM Technical Architect

The ITSM Technical Architect is accountable for the value delivery of ITSM technical solutions in support of the ITSM program objectives. The ITSM Technical Architect has a good understanding of how to implement ITSM technical solutions to automate processes and support the operation of end-to-end IT services. The incumbent will participate in an enterprise-wide ITSM program and will closely collaborate with other ITSM team members.

RESPONSIBILITIES

- Participates in requirements gathering, design and implementation of ITSM capabilities.
- Based on requirements, builds/documents a holistic logical and physical ITSM architecture design incorporating service models, applications, IT infrastructure, CMDB and other relevant architectures that are particular to the ITSM environment.
- Provides oversight at key milestones and manages expectations during implementation.
- Builds and maintains broad and deep technical capability sufficient to advice on architecture before and after the investments/purchase.

QUALIFICATIONS

- Proven track record for developing viable solutions (people, process, technology, information) with complex requirements.
- Has shown the ability to transfers expert level knowledge to team members and customers.
- Well versed in the mechanics and operations of a typical IT organization, including organization structure, roles, responsibilities and challenges.
- Works effectively independently, displaying a high sense of professionalism and leadership.
- Ability to provide effective presentations to IT leadership.
- Proven experience in delivering ITSM technology solutions that materially add business value at large corporations.
- Thought leader who is well versed with current ITSM trends that are influencing decisions in IT organization.

SKILLS
Looking for someone who has experience designing and implementing an ITSM system:
- BMC/Remedy
- HP Service Manager
- ServiceNow
- IBM Tivoli Service Manager/Maximo
- Axios Assyst
- CA Service Desk Manager
- Cherwell
- Frontrange
- Hornbill
- LAN Des. Good technical knowledge/awareness of ITSM products and platforms.

Must have 15+ years of demonstrated success in IT with 5+ years of experience in ITSM systems, CMDB and discovery solution delivery. Strong understanding of ITSM and BSM solutions and intersecting capabilities required. Must be a passionate and driven individual with excellent verbal, written and presentation skills and a proven track record in mentoring and developing team members. Strong leadership and interpersonal skills are needed for success in this role. Must be able to relate to a wide range of technical staff, managers and executives and have a solid track record in project management, including working with and managing complex solution delivery. Bachelor's degree in Business, Computer Science/Engineering or related field required.

Synectics is an Equal Opportunity Employer.