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ITSM Technical Architect

Eingestellt von Synectics

Gesuchte Skills: Support, Engineering

Projektbeschreibung

Seeking someone who has experience designing and implementing an ITSM system:
- BMC/Remedy
- HP Service Manager
- ServiceNow
- IBM Tivoli Service Manager/Maximo
- Axios Assyst
- CA Service Desk Manager
- Cherwell
- Frontrange
- Hornbill
- LAN Desk

The ITSM Technical Architect is accountable for the value delivery of ITSM technical solutions in support of the ITSM program objectives. The ITSM Technical Architect has a good understanding of how to implement ITSM technical solutions to automate processes and support the operation of end-to-end IT services. The incumbent will participate in an enterprise-wide ITSM program and will closely collaborate with other ITSM team members.

RESPONSIBILITIES

- Participates in requirements gathering, design and implementation of ITSM capabilities.
- Based on requirements, able to build/document a holistic logical and physical ITSM architecture design incorporating service models, applications, IT infrastructure, CMDB and other relevant architectures that are particular to the ITSM environment.
- Provides oversight at key milestones and manages expectations during implementation.
- Builds and maintains broad and deep technical capability sufficient to advice on architecture before and after the investments/purchase.
- Proven track record for developing viable solutions (people, process, technology, information) with complex requirements.
- Transfers expert level knowledge to team members and customers.
- Good technical knowledge/awareness of ITSM products and platforms.
- Well versed in the mechanics and operations of a typical IT organization, including organization structure, roles, responsibilities and challenges.
- Works effectively independently, displaying a high sense of professionalism and leadership.
- Provides effective presentations to IT leadership. {s}

SKILLS

Proven experience in delivering ITSM technology solutions that materially add business value at large corporations. Thought leader who is well versed with current ITSM trends that are influencing decisions in IT organization.15+ years of demonstrated success in IT. 5+ years of experience in ITSM systems, CMDB and discovery solution delivery. Strong understanding of ITSM and BSM solutions and intersecting capabilities. Passionate and driven individual with excellent verbal, written and presentation skills. Proven track record in mentoring and developing team members. Strong leadership and interpersonal skills. Able to relate to a wide range of technical staff, managers and executives. Solid track record in project management, including working with and managing complex solution delivery. Bachelor's degree in Business, Computer Science/Engineering or related field required.

Synectics is an Equal Opportunity Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics