Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
ITSM Service Manager/Service Desk Consultant - Oslo, Norway - English
Eingestellt von Octopus Computer Associates
Gesuchte Skills: Consultant, Client
Projektbeschreibung
ITSM SERVICE MANAGER/SERVICE DESK CONSULTANT - OSLO, NORWAY - ENGLISH SPEAKING
(ITSM, SERVICE DESK, SERVICE MANAGER, SERVICE MANAGEMENT)
One of our Blue Chip Clients is urgently looking for a ITSM Service Manager/Service Desk Consultant
PLEASE FIND SOME DETAILS BELOW:
Job description
The consultant will be responsibility for:
Analyse current Service Desk model to identify cost improvement areas
Challenge vendor proposals to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Demonstrate hands-on practical approach on how to implement a high quality Service Desk solution at low cost
Identify consequences/risks of changing current IT Service Desk model
High-Level description and objectives:
Define and implement an improved Service Desk structure, including roles, responsibilities, resources and tools, that will:
ensure significant cost saving for the client
ensure continued End User Satisfaction with IT
In the analysis phase, the expert role is expected to execute analysis of the inefficiencies and ineffectiveness of the current Service Desk model and impacted processes. In addition, this role is also expected to provide contribution to the deliberations related to in/out-sourcing based on the efficiency analysis. The Service Desk model needs to cater for integration of multiple vendors into these service Operations processes.
Analysis deliverables:
1. Cost analysis and estimates for different Service Desk models
2. Evaluate the cost effects of changed service levels and language availability for all or parts of the client
3. Assess cost savings(ticket volume reduction), through improved and increased self service for users
4. Define internal organization needed for chosen model and Service level definitions
Expected outcome of assessment activities is an executive summary report with recommendations on most Cost efficient IT Service Desk model.
Estimated Full time work for a 6-7 month period. Start up as soon as possible.
Mandatory Fields
Description of Mandatory Fields
1. Senior Service Desk and Service Management analyst with strong cost saving focus
2. In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
3. Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises
Education, certification and knowledge Level/requirement qualification
- ITIL V3
- PMBOK
- Prince 2
Please send CV for full details and immediate interviews. WE ARE A PREFERRED SUPPLIER TO THE CLIENT.
(ITSM, SERVICE DESK, SERVICE MANAGER, SERVICE MANAGEMENT)
One of our Blue Chip Clients is urgently looking for a ITSM Service Manager/Service Desk Consultant
PLEASE FIND SOME DETAILS BELOW:
Job description
The consultant will be responsibility for:
Analyse current Service Desk model to identify cost improvement areas
Challenge vendor proposals to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.
Demonstrate hands-on practical approach on how to implement a high quality Service Desk solution at low cost
Identify consequences/risks of changing current IT Service Desk model
High-Level description and objectives:
Define and implement an improved Service Desk structure, including roles, responsibilities, resources and tools, that will:
ensure significant cost saving for the client
ensure continued End User Satisfaction with IT
In the analysis phase, the expert role is expected to execute analysis of the inefficiencies and ineffectiveness of the current Service Desk model and impacted processes. In addition, this role is also expected to provide contribution to the deliberations related to in/out-sourcing based on the efficiency analysis. The Service Desk model needs to cater for integration of multiple vendors into these service Operations processes.
Analysis deliverables:
1. Cost analysis and estimates for different Service Desk models
2. Evaluate the cost effects of changed service levels and language availability for all or parts of the client
3. Assess cost savings(ticket volume reduction), through improved and increased self service for users
4. Define internal organization needed for chosen model and Service level definitions
Expected outcome of assessment activities is an executive summary report with recommendations on most Cost efficient IT Service Desk model.
Estimated Full time work for a 6-7 month period. Start up as soon as possible.
Mandatory Fields
Description of Mandatory Fields
1. Senior Service Desk and Service Management analyst with strong cost saving focus
2. In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
3. Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises
Education, certification and knowledge Level/requirement qualification
- ITIL V3
- PMBOK
- Prince 2
Please send CV for full details and immediate interviews. WE ARE A PREFERRED SUPPLIER TO THE CLIENT.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Organisation/Management