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ITSM Engineer (BMC Remedy)
Eingestellt von Avance Consulting (Europe) Limited
Gesuchte Skills: Engineering, Support, Engineer
Projektbeschreibung
We are looking for ITSM Engineer (BMC Remedy) for an urgent opening with one of our esteemed clients.
Job Title: ITSM Engineer (BMC Remedy)
Job Location: Dublin, Ireland
JOB TYPE: CONTRACT
MAJOR RESPONSIBILITIES:
- Support the design and development of ITSM-related business requirements and ensure correct adherence to design standards
- Provide subject matter expertise in ITSM technologies and how they support relevant ITSM processes
- Be the subject matter expert for all Remedy infrastructure requirements including ARS, mid-tier, email engine, approval engine, etc.
- Provide expertise around the management and administration of Remedy Applications, including Atrium CMDB, Atrium Integrator, product catalogue and integration standards
- Provide development and administration expertise for BMC SRM and MyIT for end user services and service catalogue development
- Provide input into ITSM tools training and testing to ensure adherence to relevant compliance and standards requirements
- Maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service).
- Manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
- Address escalated technical support service issues as needed until completion.
- Provide consulting as called upon throughout the enterprise on ITSM-related issues.
PROFILE:
- Experience working with BMC Remedy/ARS, most of that time preferably in an engineering/developer role.
- Experience of developing integrations with third party products
- Experience of supporting Remedy ITSM/ARS systems in a large scale, enterprise environment
- Experience working with BMC ADDM a distinct advantage
- BMC Remedy AR System certification for Administrator and Developer
- Demonstrable exposure across the full suite of BMC ITSM applications and platform
- ITIL v3 foundation or greater a requirement
- Experience of working with clients in a consulting role
About the Employer
The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
Job Title: ITSM Engineer (BMC Remedy)
Job Location: Dublin, Ireland
JOB TYPE: CONTRACT
MAJOR RESPONSIBILITIES:
- Support the design and development of ITSM-related business requirements and ensure correct adherence to design standards
- Provide subject matter expertise in ITSM technologies and how they support relevant ITSM processes
- Be the subject matter expert for all Remedy infrastructure requirements including ARS, mid-tier, email engine, approval engine, etc.
- Provide expertise around the management and administration of Remedy Applications, including Atrium CMDB, Atrium Integrator, product catalogue and integration standards
- Provide development and administration expertise for BMC SRM and MyIT for end user services and service catalogue development
- Provide input into ITSM tools training and testing to ensure adherence to relevant compliance and standards requirements
- Maintain design and engineering standards for system solutions supporting ITSMaaS (IT Service Management as a Service).
- Manage governance processes supporting adherence to the relevant technology standards and development practices across ITTP.
- Address escalated technical support service issues as needed until completion.
- Provide consulting as called upon throughout the enterprise on ITSM-related issues.
PROFILE:
- Experience working with BMC Remedy/ARS, most of that time preferably in an engineering/developer role.
- Experience of developing integrations with third party products
- Experience of supporting Remedy ITSM/ARS systems in a large scale, enterprise environment
- Experience working with BMC ADDM a distinct advantage
- BMC Remedy AR System certification for Administrator and Developer
- Demonstrable exposure across the full suite of BMC ITSM applications and platform
- ITIL v3 foundation or greater a requirement
- Experience of working with clients in a consulting role
About the Employer
The employer is a multibillion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges