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ITSM Consultant - Dutch Speaking

Eingestellt von Whitehall Resources Ltd

Gesuchte Skills: Consultant, Support, Prince2

Projektbeschreibung

ITSM Consultant - Dutch Speaking

The organization has about 300 employees and consists of a technical infrastructure department and a software development department. The cluster process with 15 employees is responsible for the design and implementation of the ISM processes and supporting service management software.

The management is organized according to ISM (Integrated Service Management) and projects are executed according to PRINCE 2. To support the management processes they use the service management software iET ITSM of Mexon.

In this role you will be responsible for organizing, controlling and improving service management software and for ensuring good connection of these tooling on the environment. This in such a way that shown to meet the objectives of the ISM processes.

You are responsible for the availability of, and the correct behavior of IET ITSM and the security and availability of data and the application. You give advice regarding the improvement of service management software and identifies problems in that area. In consultation with your colleagues, you process the technical and functional managers you aim the service management software further.

You do the intake of change requests and implements new or modified components. You are also authorized to accept or reject changes to the components. You will be responsible for preparing the trial production, implement and evaluate these. You set guidelines and quality standards regarding exploitable, which are included in the Methods, Techniques, Tools and Instructions (MTHV's).

Job requirements:

You have HBO/academic level and extensive experience in ICT;
You have proven knowledge and experience in setting up and managing iET ITSM service management software;
You have networking skills and a strong personality. You are a partner for other teams and a real team player;
You have persuasiveness, are steadfast and resolute. From your responsibility go a discussion is not out of the way;
You are able to give to a project management;
You are flexible and able to respond quickly to changing situations;
You are analytical, innovative, results-oriented and resourceful;
You organization sensitive and have a sense of political relations;
You have strong communication skills, both spoken and written;
You can save the list and are stress resistant;
You have knowledge and experience with ISM/ITIL, FSM/BISL and Prince2.

You must speak Dutch.

Projektdetails

  • Einsatzort:

    Groningen, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    4 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Whitehall Resources Ltd