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ITSM Business Analyst

Eingestellt von Talent International

Gesuchte Skills: Engineering, Design

Projektbeschreibung

- START ASAP
- 6+ MONTH CONTRACT
- CONVENIENT TO WESTERN SYDNEY/BLUE MOUNTAINS/NORTH WEST SYDNEY

Our client is seeking a Business Analyst to work on a large scale implementation project focusing on the enhancement and restructuring of IT Service Management.

Working with the ITSM project team, you will be responsible for the delivery of Business, Data, and Reporting Analysis for the remainder of the project.

YOUR DUTIES:

- Undertake business, data, and reporting throughout the project life cycle
- Identify, document and analyse the business requirements
- Analyse current processes, document and assist with reengineering
- Define and drive a standardised approach to the ongoing on-boarding of new service requests
- Capture all data and reporting requirements of the project and coordinate their successful design, delivery and provisioning
- Capture, document and publish all ITSM business processes
- Establish and maintain relationships with key stakeholders

YOUR BACKGROUND:

- Minimum 6 years experience across roles including Business Analysis, Data Analysis and Reporting Analysis, particularly in projects involving business process re-engineering, organisational re-design or business transformation
- Experience in the analysis and implementation of ITIL and IT Service Management practices and processes will be highly regarded
- Demonstrated experience and detailed knowledge of business analysis principles and methodologies
- Experience analysing and managing data integrity and continuity
- Proficiency across the Microsoft Suite of products and familiarity with Prince 2
- Exceptional leadership and communication skills
- ITIL certification/knowledge and experience with ServiceNow ITSM toolset will be highly regarded

To apply, submit your CV to Katrina Gabriel via the link below.

Note: You will be required to respond to the selection criteria in order to be considered for this role.

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    6+ month Contract

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Talent International