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ITSM 7.6 Deployment Manager (Remote Position)
Eingestellt von Enclipse Corp.
Gesuchte Skills: Support
Projektbeschreibung
OVERVIEW
ITSM 7.6 and related application software including: Incident/Problem Management, Change Management, Service Request Management (including Work Order), xMatters Notifications, BMC Mobility and BusinessObjects.
RESPONSIBILITIES
Assess and drive improvements to deployment and transition plans include the following areas:
o User training and preparation
o Foundation data migration or creation
o Implementation plans
o Support model
Track risks and issues
Prepare material to communicate transition plans to users
Conduct Webex sessions with application Super Users
SKILLS/EXPERIENCE
Previous experience leading at least two deployments of ITSM 7.x in large organizations
Working knowledge of ITSM 7.6 and ability to demonstrate (in the tool) new features and explain impacts on users
In-depth knowledge of project management methodology and tools with at 10 ten years PM experience
In-depth knowledge of IT release process
ITIL certification
High ability to lead teams in complex, dynamic IT environment
Ability to drive collaboration and function in a Matrix management structure
Excellent communication skills with ability to create PowerPoint presentations and to document risks and issues
Strong analytical and critical thinking skills
Minimum number of years of experience required: 10
Top 3 - 5 Daily responsibilities
1. Meeting with program stakeholders
2. Meeting with program team members
3. Program planning
4. Preparing presentations and training material
5. Troubleshooting deployment problems
Top 3 - 5 Required Skills
1. ITSM 7.x deployment
2. ITSM 7.x features and use
3. Project Management
4. Presentation
Desired skills
Communication
Problem solving/analysis
Soft Skills
Interpersonal
Projektdetails
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Einsatzort:
Denver, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges