ITSM 1st Line Support - Brussels, Belgium

ITSM 1ST LINE SUPPORT - BRUSSELS, BELGIUM

LANGUAGES: ENGLISH with FRENCH and/or DUTCH (BILINGUAL)

SKILLS AND EXPERIENCE:

- 2 years of relevant work experience
- Minimum of 1 year experience in a support function
- Experience in Omnitracker or similar:
- Preferably certified in Omnitracker Administration and Automation
- ITIL certification is a plus
- ITIL-compliant and certified application for IT service management
- ITSM experience with supporting the following processes:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Event Management
- Service Asset & Configuration Management
- Identity & Access Management
- Release & Deployment Management
- Service Level Management
- Service catalog management

DESCRIPTION OF WORK:

- 1st Line Support
- Carry out tests in line with the Test Lead Strategy
- Updating of documentation and process flows
- Organize coaching and workshops for end users

Please send your CV to Carlos and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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