Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
ITIL Process Coordinator
Eingestellt von Project People
Gesuchte Skills: Design
Projektbeschreibung
ITIL PROCESS COORDINATOR - BRUSSELS
We are currently looking for an ITIL Process Coordinator for one of the European Institutions based in Brussels.
TASKS:
Be a guardian of the service delivery in terms of contract fulfilment and respect, continuous evolution and improvement, risk and opportunities detection.
Supervise, facilitate and optimise the efficiency & effectiveness of assigned processes fulfilment by the organisation: contract fulfilment and performs the delivery of agreed services.
Manage, assess and improve the assigned ITIL processes and the related service management tools. The role will manage between 2 and 4 of the following processes: Incident, Request, Problem, Demand Request, Change, Release, Service Asset & Configuration, Service Catalogue, CSI, Knowledge, Service Continuity.
Manage "end-to-end" the assigned processes - including the related mandatory & appropriate reporting.
Design, implement, evaluate and improve the assigned processes - including related procedures/work instructions/guidelines, training materials, supporting tools.
Help the colleagues in comprehending the processes and performing efficiently and effectively - interview, pains detection, coach & train colleagues.
SKILLS:
Bachelor or Master Degree, preferably in IT.
ITIL v3 Practitioner certification.
ITIL Certified in 1 or more modules of Service Lifecycle and/or Service Capability, and/or
At least 5 years' experience in a similar ITIL role.
At least 10 years' experience in IT environment.
Experience in managing ITSM processes, ITSM implementation, process transition, project management, and optionally business analytics.
Fluent English (written and spoken), French being an asset.
Project People is acting as an Employment Business in relation to this vacancy.
We are currently looking for an ITIL Process Coordinator for one of the European Institutions based in Brussels.
TASKS:
Be a guardian of the service delivery in terms of contract fulfilment and respect, continuous evolution and improvement, risk and opportunities detection.
Supervise, facilitate and optimise the efficiency & effectiveness of assigned processes fulfilment by the organisation: contract fulfilment and performs the delivery of agreed services.
Manage, assess and improve the assigned ITIL processes and the related service management tools. The role will manage between 2 and 4 of the following processes: Incident, Request, Problem, Demand Request, Change, Release, Service Asset & Configuration, Service Catalogue, CSI, Knowledge, Service Continuity.
Manage "end-to-end" the assigned processes - including the related mandatory & appropriate reporting.
Design, implement, evaluate and improve the assigned processes - including related procedures/work instructions/guidelines, training materials, supporting tools.
Help the colleagues in comprehending the processes and performing efficiently and effectively - interview, pains detection, coach & train colleagues.
SKILLS:
Bachelor or Master Degree, preferably in IT.
ITIL v3 Practitioner certification.
ITIL Certified in 1 or more modules of Service Lifecycle and/or Service Capability, and/or
At least 5 years' experience in a similar ITIL role.
At least 10 years' experience in IT environment.
Experience in managing ITSM processes, ITSM implementation, process transition, project management, and optionally business analytics.
Fluent English (written and spoken), French being an asset.
Project People is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Medien/Design