Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

ITIL Process and Configuration Management Specialist

Eingestellt von Sabeo Contracting Services Limited

Gesuchte Skills: Client

Projektbeschreibung

My client based in South Dublin is seeking an ITIL Process and Configuration Management specialist to develop and implement an end to end process and an operating model for managing configuration items and maintaining a CMDB.

ROLE OVERVIEW

- Develop and then implement an end to end process for managing configuration items
- Process must include:
- Steps to complete one time load of the  CMDB from all sources
- Steps to ensure the  CMDB is updated and maintained as required and appropriate, aligned with the  Change Management process
- Documented reporting capabilities, with sample reports 
- Document and recommend an organisational and governance model that:
- Ensures the configuration management process is Embedded (and stays Embedded) within the organisation
- Establishes clear accountability and ownership across the organisation for data entry and for data being held in the CMDB ( roles and responsibilities are clearly defined and accepted)
- THEY KEY OBJECTIVE AND DELIVERABLE OF THIS ASSIGNMENT IS A FULLY FUNCTIONING, POPULATED AND MAINTAINED CMDB, WITH A CLEAR AND DOCUMENTED ORGANISATIONAL MODEL AROUND IT THAT HAS DEFINED OWNERSHIP OF THE FUNCTION (PROCESS, TOOL, MAINTENANCE, UPGRADES, ETC.)

Experience required.
ESSENTIAL:

- Excellent process mapping/process management skills
- Excellent organisation and documentation experience
- Experience working in an ITIL based service delivery function
- Must have previous configuration management experience

PREFERRED:

- Experience with LANDesk, as a service desk tool
- Experience with FrontRange as an asset and license management tool

COMPETENCIES & BEHAVIOURS

-  Excellent attention to detail.
- Ability to interpret technical data to resolve problems
- Customer focused and strives for excellence.
- Have excellent interpersonal skills, including both verbal and written communication.
- Have the drive and tenacity required to deliver quality results in a timely fashion and work effectively under pressure.

If you have the necessary experience please contact or call

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Sabeo Contracting Services Limited