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ITIL Expert Service Manager - Brussels

Eingestellt von Templeton and Partners

Gesuchte Skills: Support, Cmmi

Projektbeschreibung

ITIL Expert Service Manager - Brussels
Context of the mission

In the frame of the split between our Client's bank and insurance arms, the ITIL processes and associated tools are being adapted to the new needs of the Client.

We are looking for an ITIL Service Management expert that will:
- Lead an ITIL project;
- Train users, managers and team members to ITIL;
- Describe the to-be processes.

Language requirement
English, Dutch, French

Knowledge and Experience

Required
At least 5 years working experience in an ITIL environment.
Have worked as service desk manager in a previous function
Ability to transfer ITIL basics to users & Managers
Participation in the implementation of the processes and the tools.
Experience in the implementation of configuration management databases and processes
Implementation of ITIL Service Support processes at least in 2 different companies
Experience in the implementation of CMDB partially shared between 2 companies.
Knowledge of PRINCE 2 applied to IT¡K
Independent person able to plan its work and execute it
Coaching and Negotiation
Team player
Problem solver
Excellent Communication skills

Preferable
Preferably certified ITIL service manager
Knowledge of CMMI v1.2 is a plus

Objective of the job
The following activities will be part of the job:
Project Management of the project updating the processes and implementing the tooling
Training of the users, managers and the team members
Lead workshops to describe the to-be processes.
Implement/Reposition the service desk related activities including incident, problem and change management process.
Implement the Configuration Management process including the configuration Management Database (CDMB)

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Ingenieurwesen/Technik, Sonstiges

  • Skills:

    support, cmmi

Templeton and Partners