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ITIL Change and Problem Manager

Eingestellt von Itaq B.V.

Gesuchte Skills: Support, Erp, Voip, Network

Projektbeschreibung

For one of our clients, we are looking for a:

ITIL CHANGE AND PROBLEM MANAGER

JOB DESCRIPTION

- Management of the change management processes and procedures in order to
- Manage change requests  (planned work) in a timely and accurate manner
- Have a high success rate on the planned work, with a minimum of negative impact on the service, network infrastructure and related systems
- Manage the Change Advisory Board to support decision making and to have sufficient change awareness and support
- Act as a point of escalation for change requests
- Provide training and support regarding the change management process and used applications
- Work with communication, training, and technical activities to support project implementation.
- Development of operations performance reports and reporting based agreed requirements in a timely fashion.
- Maintenance of reporting tools
- Production and delivery of operations

JOB DEMANDS:

- HBO work and thinking level, specialized in business processes
- eTOM/ITIL Service Management
- 3 or more years experience in telecom/IT/Cable operations
- 1 to 3 years experience with change management
- Fluent in English  (Dutch & or German and eastern Europe Languages plus)
- Stationed in Amsterdam  BHP supporting VoIP deployments Europe wide.
- He/She is expected to work a 24/7 shift rota

REMAINING INFORMATION:

Location: Amsterdam Region

Start: ASAP

Duration: 31st of December with option to extend

REACTION:

Are you interested and do you match with the above mentioned profile? Send you Resume in Word format with a digital picture by email, your rate and availability.

WHO ARE WE?

ItaQ Interim Professional BV is a recruitment & consultancy agency and specialized to interim positions in the ICT sector.

The interim professionals from ItaQ have a bachelor degree and working experience of at least 5 years.

We deliver Project-/programmanager, Analyst/architects and experts on the area of ERP/CRM/Data warehousing/Applications, Internet & E-business, Outsourcing, Information security & Auditing and (Tele) Communication.

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    31st of December With Option to Extend

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Itaq B.V.