ITI Delivery Manager

Job Overview/Purpose:

To provide leadership and supervision for all IT Infrastructure owned projects. This includes project scoping, documentation, setting timelines and requirements gathering. This position will also contribute in developing, refining and implementing policies, processes, and procedures related to daily operation of IT Infrastructure.

Job Requirements

Key Responsibilities and Accountabilities:

- The ITI Delivery Manager is responsible for guiding and shepherding internal IT Infrastructure efforts that span multiple disciplines from the planning phase through execution and into Operation.
- Examples of key initiatives this position will be responsible for guiding:

o Annual Disaster Recover Exercises
o Year-End Processinggood interpersonal skills and ability to work well with others.
- Must be familiar with and comply with laws, regulations and internal policies and procedures that are applicable to required job duties.
- Ability to work in a "team" environment
- Must be familiar with and comply with laws, regulations and internal policies and procedures that are applicable to required job duties.
- Understands and complies with all anti-money laundering, compliance, and all other applicable laws.

Key Relationships:

Internal - IT Department management, end-users, all internal teams and personnel.
External - Investor clients, auditors and regulators, IT vendors and suppliers.

Key Performance Indicators:

- Processes information logically and is able to use the result in appropriate business applications to meet the requirements of the job. Handles normal and extraordinary situations well.
- Consistently meets deadline and budget requirements for deliverables
- Ability to accurately estimate and forecast workload
- Makes sound business decisions; understands and achieves business goals.
- Reliably organizes work; works effectively and efficiently, prioritizes work and anticipates business need.
- Capable of managing multiple projects simultaneously
- High level of commitment to excellent performance. Extends extra effort to ensure customers and colleagues are treated according to RAF Mission Statement and policies.
- Coordinates department's effort, within department or with other groups, to achieve departmental goals.
- Represents RAF favorably at all times.
- Ability to establish a culture and mindset of continuous improvement within the IT Infrastructure group.
- Demonstration of the ability to identify, build and maintain strong partnerships with key vendors.

Job Specifications

Core Competencies:

Customer Focus - Encourages resources to first understand a customer's needs first before offering solutions. Proactively works to understand and anticipate a customer demands or issues and offers and offers options and alternatives on how to address them. Takes deliberate actions to build and grow the relationship with their customer.

Delivering Results - Encourages resources to set concrete and challenging objectives. Sets clear deadlines and expectations for expected results. Validates that the expected results are being delivered. Takes appropriate corrective actions prior to deadlines if it appears the expected results will not be delivered.

Working Together - Encourages resources to collaborate, both within IT and across other departments. Encourages resources to regularly and frequently share information/knowledge with each other. Willing to make appropriate compromises in order for the team or group to succeed.

Job Skills and Knowledge:
Essential:

- Identify and analyzed complex issues, and to recommend and implement solutions
- Excel in tasks that involve conflict management, diplomacy and decision-making
- Strong analytical and problem solving skills
- Strong inter-personal skills with the ability to forge strong partnerships in a complex Matrix and multi-functional environment
- Strong verbal and written communication skills
- Influencer
- Exceptional ability to analyse and interpret data
- Ability to prioritize and organize effectively
- Excellent understanding of infrastructure technologies that drive business
- Ability to solve complex problems and deal with a variety of situations where only limited standards may exist and critical thinking is needed for effective resolutions.

Desirable: (Optional)
- Knowledge of ITIL principles
- Knowledge of PMP or Prince2 principles

Development Value:
(Skill and knowledge development within the role. Opportunities for future career development)

Qualifications:

Essential:
- BS in computer science, information technology, Business Administration or a related field; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
- 5+ years of delivery track record as program/project manager with IT emphasis
- Passion for providing excellent service to internal clients and business leaders
- Structured project management experience desired (Prince2, PMP)
- While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desirable: (Optional) - Advanced degree and/or IT certifications a plus (MCP, MOP, CCNA, ACE, PMP, NCSS)
- Familiar with Project Management framework (Prince2, PMP)