Italian-Speaking Accounts Receivable Analyst

Volt is currently recruiting for a global pharmaceuticals giant based in West London for an Italian-speaking Accounts Receivable Executive. The roles will be for an initial six months with the opportunity of them going permanent.

THE ROLE:
* To provide financial, clerical and administrative services to ensure efficient, timely and accurate allocation of receipts by BUSINESS customers.

Operational Responsibilities
* Process payment information to clear open receivables. Interpret remittance payment information, identify invoice information to apply payments to appropriate receivable items, and complete quality control verification to balance to check data. Where markets are serviced by the outsource provider, provide language support regarding queries or remittance information, clarification from customers/banks
* Prepare reconciliation of cash suspense accounts and monitor ageing of accounts to resolve outstanding items.
* Research and resolve issues where the remittance advice does not clearly identify the purpose of the payment. This research includes, but is not limited to, communications with internal department contacts researching various company databases, or communicating with the remitter to receive the necessary documentation to post the payment appropriately.
* Produce routine reports, schedules, and summaries for management.
* Meet service level agreements (SLAs) and performance targets related to Accounts Receivable
* Support period end financial closing activities for Accounts Receivable
* Create bad debt provisions and continuous monitoring of the debtor situation and credit control to ensure that the business has limited exposure to bad debts
* Speak to customers in the local language to chase for payments. Liaise with solicitors and other debt collection agencies where required

Customer Relationship Responsibilities
* Serve as the initial point of contact for both internal and external customer queries;
* Resolve any query issues according to defined policies and procedures.
* Escalate as necessary any customer issues related to queries to the AR Team Lead.
* Perform other duties as assigned or requested.

* Must be fluent in both English and Italian
* Must display a customer service focused attitude
* Excellent communication and interpersonal skills
* Self motivated and displays initiative in solving problems
* Ability to plan and manage workload to ensure all key deadlines are met
* Actively seeks to improve processes making them more effective and efficient

THE PERSON:
* A Levels and previous relevant experience
* Must have strong attention to detail and accuracy.
* Must be numerate with good PC skills. Good Microsoft Excel skills in particular are essential.
* Must be fluent in English and Italian

PLEASE APPLY WITH YOUR CV.