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Italian, French, Spanish Speaking Customer Support

Eingestellt von TEKsystems

Gesuchte Skills: Support

Projektbeschreibung

JOB DESCRIPTION

General day-to-day duties include:

- Handling native language customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes
- Spoken and written language skills to fluent/native standard (including business correspondence), thorough understanding of the culture
- Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
- Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions

Technical Skills

- Ability to operate a Desktop Computer System and possess a familiarity of Operating System (Windows 2000), MS Word & Excel.
- Familiarity with navigating an Internet/Intranet using Internet Explorer
- Demonstrated ability in using Communication applications such as telephony equipment
- Ability to type a minimum of 35 words per minute
- Minimum of high school, college education
- 1 year customer contact experience, either face-to-face or over the telephone.

Soft Skills

- Customer service excellence - enjoys direct contact with customers by telephone and understanding the customer's needs, displays diplomacy, is polite, remains calm, listens, and apologises where necessary, always portrays a professional & positive image to the customer
- Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback
- Good fluent/native language skills, understanding trainings/meetings delivered in English

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

TEKsystems