IT Trainer

I am currently working with a Top Playing Law Firm who are recruiting for an IT Trainer for their VPN Laptops, Windows 7 and bespoke systems training.

Based in there Central London office paying £250 per day on a 3 month contract.

Responsibilities include;
*Maintain skills to be able to continue delivering these training sessions and learn new ones as system improvements and new software dictate
*Provide knowledge and skill across new programs and projects from outside of the IT Training team as previously agreed with the IT Training Manager, and track effort as instructed
*Actively maintain knowledge of new developments within IT Training delivery and information delivery, making suggestions for possible adoption
*Ensure calls are dealt with by correct severity level allocated and correct categorization to meet SLT's and KPIs and as documented in Terms of engagement.
*Maintain all data relating to training and service provided, including project time estimates and actual statistics
*Deliver high quality training courses, clinics, floor walking, and support call response across the office, supporting other offices across the network as need dictates

Requirements;

- Proven track record in training development, and delivery in a large environment
- Good understanding of the IT functions and their interaction
- Demonstrable understanding of key Service Management concepts (ITIL foundation certificate desirable)
- Ability to communicate key process and technical aspects of role, and impact on wider function at all levels (analyst, customer, Senior Management)

Experience in a customer focused IT training environment providing (but not limited to): - Microsoft Office 2010 - Outlook, Word, Excel, PowerPoint â all to an advanced level
- Document Management Systems â especially Interwoven 8.5
- VPN enabled laptops
- Document production, maintenance and problem solving : MacPac Numbering, TMS and Dox X Tools would be useful
- Windows 7

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