IT Technician (Imacd-Specialist) - German Speaker - Pharma - Switzerla

For our client, a pharmaceutical company in Basel, Switzerland, we are looking for a motivated and ambitious:

IT TECHNICIAN (IMACD-SPECIALIST)

Main tasks:

- Work with HPSM ticket system (track, document, implement)
- Allocate and prepare hardware for deployment
- Deliver and install IT-infrastructure (new user, bulk requests)
- Reclaim hardware process
- Handling of the repair process
- Inventory management (stock rooms, DSMT)
- Request HW via ARIBA
- Act as a point of contact for HW Pool customers and service providers

QUALIFICATIONS:

- High school diploma and informatics education (SIZ...)
- 2 + years of successful technical experience in a desk side support position or similar
- Excellent technical skills for analysing and troubleshooting problems in a complex customer environment
- PC Hardware and Periphery knowledge
- Windows Client Technology, Desktop and Productivity tools and experience with at least one Ticketing tool
- Technical writing for documentation
- Pharma experience
- Strong communication skills and customer focused behavior
- Experience with ITIL (Foundation) is required
- Technical writing for documentation
- Very good English and German skills are required (written and spoken)

NICE TO HAVES:

- MCP - MCSE certification is an advantage
- High school diploma and informatics education

STARTING DATE: 04.04.2016
DURATION: 3 MONTHS
LOCATION: BASEL

Are you interested to work in this challenging position? Kitti Dobos, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail to (see below)