IT Technical Support Specialist Job

TECHNICAL SUPPORT SPECIALIST needed for a LONG-TERM CONTRACT opportunity with Yoh's client located in Cincinnati, OH.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

PLEASE NOTE THAT THIS POSITION DOES NOT ALLOW FOR WORKING REMOTELY, AS SUCH THE INCUMBENT MUST BE ABLE TO WORK ONSITE IN CLIENT'S CINCINNATI, OH LOCATION.

TOP SKILLS YOU SHOULD POSSESS:

- Technical Support experience within a large enterprise environment
- SharePoint
- Active Directory

WHAT YOU'LL BE DOING:

- Reports to Supervisor, Configuration Management PM&C Document Control
- May interface directly with Duke customers and Duke external suppliers as requested
- Is responsible to provide document control support or technology support from central location for any major capital project in any regional or location
- Document management workspace setup and maintenance in various platforms (SharePoint, Outlook Public Folders, LAN fileshares, etc.)
- User setup and permissions management (including Active Directory)
- End user troubleshooting
- Ticket submission and issue tracking
- Collaboration with various IT business units for research and follow-up on outstanding tech-related issues
- End user software training and product demonstrations in both one-on-one and classroom settings
- Software testing and QA/QC related to added features, custom workspace builds, error resolutions, et al
- Maintenance of internal tracking logs for users, projects, hardware inventory, et al
- Technical writing - job aids, troubleshooting procedures, etc.

WHAT YOU NEED TO BRING TO THE TABLE:

- Local Cincinnati candidates preferred.
- SharePoint administration (preferably 2010)
- User setup and security administration, particularly Active Directory
- Software expertise with full MS Office suite
- Backgrounds in the following fields: Document control, QA/QC, drafting, engineering, utilities, compliance, technical writing
- Strong communication and correspondence skills, particularly technical writing
- Training/presentation experience
- Ability to "read" an engineering drawing and identify parts like the title block, revision, discipline, etc.
- Change management skills. Adaptability. Able to shift function quickly.
- Multi-tasking skills. Experience working on multiple concurrent tasks for multiple report-tos, all time-sensitive.
- No problems with performing simple, repetitious functions for long periods.
- Able to gracefully handle constructive criticism.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Training/presentation experience is a plus
- Adobe Acrobat/PDF/document imaging technology
- Web coding (HTML/CSS/JS)
- FTP/File Share administration
- Database knowledge (SQL, Access) including as end user
- Print technology - plotters, MFDs, scanners etc.

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Rob Snyder

EMAIL: (see below)

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WNWIT

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Branch: IT & Telecom