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IT Systems Engineer - VoIP
Eingestellt von Precision System Design, Inc.
Gesuchte Skills: Voip, Client, Cmmi, Wan
Projektbeschreibung
The ideal candidate will be responsible for:
- Design, development, implementation and maintenance of VoIP telephony initiatives for the client's contact centers and Back Office
- Experience with VoIP deployments, including understanding the entire call flow for an enterprise and appreciates "big picture" when designing Scripting solutions
- Provide technical leadership and relevant strategic direction
- Interface with business customer and peer IT teams to develop & analyze requirements and solution/system delivery
- Develop process and procedures for implementation and operational support of systems
- Project managementperform risk evaluation, issue management, etc.
- 24x7 production support & technical support to team and customers
Required:
- Hands on Scripting experience Cisco tool set including UCCE, Call Manager and CVP
- Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE, Unified Communications Manager (UCM) )
- Understanding & experience in implementing, operating, configuring, and troubleshooting a converged IP Networks
- Extremely effective verbal and written communication skills in order to communicate with all levels of associates and management teams
- Understanding of SDLC and CMMI concepts
- Proven experience in end-to-end problem determination/troubleshooting system issues
- Proficient in MS Office product set: MS Word, Excel, Powerpoint, Visio, Project
- Proven Project Management experience working on large complicated plan items
- Understanding of regional call centers high level business processes a plus:
- Understanding of Client Servercollaboration with peer IT teams
- Experience troubleshooting data networks, solid understanding of networking protocols and LAN/WAN technologies.
- Experience in systems and business analysis
- Experience finding solutions for complicated problems using data analysis techniques
We will call qualified candidates after review.
Resumes will NOT be sent to clients without your approval.
REFERRALS WANTED - $1000 REWARD!
Refer a colleague to us, and Precision will pay you $1000 if we find a job for that person!
Overtime: straight time
Projektdetails
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Einsatzort:
Chevy Chase, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
6 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik