IT Systems Analyst Lead

Our client is one of the Northwest's most popular companies seeking a Systems Analyst Lead with business technology expertise for an excellent contract opportunity.

This candidate will identify, design, and deploy enhanced process and technology solutions to support operational requirements and/or strategic initiatives. In addition, s/he will lead functional requirements and solution design activities across initiative teams, various IT groups, and business stakeholders to collaboratively develop effective solutions.

SUMMARY OF KEY RESPONSIBILITIES:

Solution Delivery:

- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.).
- Gathers, analyzes, and documents business requirements to drive the design and development of technology and/or process solutions.
- Leverages leading process and technology expertise to propose appropriate solution options.
- Translates business requirements into technology solutions.
- Clearly defines and communicates targeted functional solution via functional design specifications.
- Verifies technical designs satisfy functional requirements.
- Leads iterative solution design and prototyping efforts.
- Directs application configuration activities in support of solution delivery initiatives.
- Coordinates solution delivery activities with vendors as required.
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
- Creates detailed system design and architecture and end user documentation to support new system implementation efforts.
- Delivers training and performs knowledge transfer to team members as required.
- Plays a key role in project initiation efforts by defining project scope and supporting the development of work plans, estimates, and timelines.

Production Support:

- Leverages deep system and process expertise in analysing and troubleshooting complex system/user issues to drive resolution and determine root cause.
- Leads issue resolution efforts across peer support groups, technical support teams, and vendors as required.
- Effectively coordinates and communicates issues resolution with end users.
- Correlates related production issues and assesses trends to identify broader improvement opportunities.
- Extends technology support internationally to support global business operations.

Coordination/Leadership:

- Leads and develops less experienced analysts.
- Adeptly facilitates/negotiates through challenging situations.
- Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners.
- Leads groups though effective decision making.
- May lead project teams or direct the activities of a given project phase.
- Supports team building and drives internal process improvement efforts.
- Translates broader organization strategies and objectives to technology solutions

REQUIRED QUALIFICATIONS:

- Relevant functional/business process experience: 10 years
- Solution design, testing, and implementation experience: 10 years
- Applicable application and system configuration experience: 10 years
- Production support, system maintenance, upgrades, and enhancement delivery experience: 6 years
- End user support and documentation experience: 6 years
- IT Project experience as project resource or lead: 4 years
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross functional projects and activities
- Skilled in the utilization of system development methodologies throughout the full project life cycle
- Ability to identify/define viable technology and/or process solutions delivering required business capabilities
- Knowledge/skill to objectively assess benefits, costs, and feasibility of proposed solution options
- Skills in business process design with the ability to drive process improvement initiatives
- Ability to design and deploy highly reliable and scalable global technology solutions
- Ability to develop clear, thorough functional design specifications that drive effective solution development
- Knowledge of effective testing practices and methodologies
- Ability to define and execute appropriate test scenarios to validate system solutions
- Strong analytical and problem solving skills
- Ability to effectively utilize available tools and resources (internal and external) to resolve issues
- Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
- Knowledge of SQL and ability to utilize ad hoc query tools (ie TOAD, SQL Plus) to troubleshoot system issues
- Ability to lead the efforts of others
- Ability to influence and gain the support of key stakeholders
- Ability to coach/mentor less experienced analysts
- Ability to work effectively in self-directed manners
- Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end user training
- Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities