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IT Systems Analyst
Eingestellt von CompuCom
Gesuchte Skills: Support, Design
Projektbeschreibung
SUMMARY OF KEY RESPONSIBILITIES
SOLUTION DELIVERY:
- Identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.).
- Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions.
- Leverages relevant process and technology expertise to propose appropriate solution options.
- Translates business requirements into technology solutions.
- Clearly defines and communicates targeted functional solution via functional design specifications.
- Verifies technical designs satisfy functional requirements.
- Performs application configuration in support of solution delivery initiatives.
- Coordinates solution delivery activities with vendors as required.
- Participates in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
- Creates system and end user documentation to support new system implementation, enhancement deployment, and incident management efforts.
- Delivers training and performs knowledge transfer to team members as required.
- Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines.
PRODUCTION SUPPORT:
- Leverages subject matter expertise in analysing and troubleshooting moderately complex system/user issues to drive resolution and determine root cause.
- Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required.
- Effectively coordinates and communicates issues resolution with end users.
- Correlates related production issues and assesses trends to identify broader improvement opportunities.
- Extends technology support internationally to support global business operations.
COORDINATION/LEADERSHIP:
- Effectively facilitates/negotiates through challenging situations.
- Interfaces across organization levels comfortably with internal business customers, technical support resources, and external business partners.
- May lead project teams or direct the activities of a given project phase.
- Supports the development of less experienced analysts through coaching and mentoring.
- Supports team building and internal process improvement efforts.
SUMMARY OF REQUIREMENTS
- Relevant functional/business process experience: 5 years
- Solution design, testing, and implementation experience: 4 years
- Applicable application and system configuration experience: 4 years
- Production support, system maintenance, upgrades, and enhancement delivery experience: 5 years
- End user support and documentation experience: 5 years
- IT Project experience as a project resource or lead: 1 year
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross functional projects and activities
- Familiarity of system development methodologies with experience throughout the full project life cycle
- Ability to identify/define technology solutions delivering required business capabilities
- Familiarity/skill to objectively assess benefits, costs, and viability of proposed solution options
- Familiarity of business process design and ability to drive process improvement initiatives
- Ability to design and deploy reliable and scalable global technology solutions
- Ability to develop clear, thorough functional design specifications that drive effective solution development
- Familiarity with effective testing practices and methodologies
- Ability to define and execute appropriate test scenarios to validate system solutions
- Strong analytical and problem solving skills
- Ability to effectively utilize available tools and resources (internal and external) to resolve issues
- Familiarity of SQL and ability to utilize ad hoc query tools (ie TOAD, SQL Plus) to troubleshoot system issues
- Ability to work effectively in self-directed manner
- Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end user training
- Ability to help collaborate and drive consensus across a diverse group customers with conflicting priorities
Projektdetails
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Einsatzort:
Seattle, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Medien/Design, Sonstiges