IT System Administrator - CM and SD

IT System Administrator - CM and SD

Whitehall resources are currently recruiting for an IT Systems Administrator - Client Management
- Follow-up of reported problems and escalated incidents
- Serve as technical lead for designing, planning, assessing, implementing and/or migrating of the production environment for HQ and Delegations;
- Interact with service owners, operations managers and service teams to have a holistic view on the service and advise as needed;
- Management of central monitoring infrastructure;
- Implementation of test environment and "Proof of Concept" (POC);
- Participation in training seminars for IT officers;
- Improve knowledge and competencies;
- Debugging and analysing of reported problems and escalated incidents;
- Drafting operational guidelines, procedures, installation notices and scripts for the integration, installation and upgrade of aforementioned component services;
- Assistance with roll-out of new ICT infrastructure projects;
- Operate in accordance with the defined ITIL processes and procedures;
- Preparation and test of new reference configurations (CRB) for any supported hardware;
- Integration and testing of new software versions, service packs and configuration changes;
- Intervention on ICT infrastructure (workstations, peripherals, etc);
- Perform patching and software deployments operations;
- Must be fluent in both French and English

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.