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IT Supporter with Pharma Experience
Eingestellt von BRINE SA
Gesuchte Skills: Html, Css, Sql, Xml
Projektbeschreibung
The IT Supporter is responsible for first and second level support and for ownership of tickets from opening to the point at which they are closed.
Research, design, develop, and test operating systems-level software, compilers, and network distribution software for general computing applications. Set operational specifications and formulate and analyze software requirements. Apply principles and techniques of computer science, engineering, and mathematical analysis. years experience building web-based applications, employing technologies such as Java, SQL, HTML, Javascript, CSS, XML, etc experience building web-based applications, employing technologies such as Java, SQL, HTML, Javascript, CSS, XML, etc.
MAJOR ACCOUNTABILITIES
- Servicing of all designated user request channels according to defined schedules.
- Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.
- Correct documentation and correct incident passover' to other Service Desk teams and solver groups.
- Escalations according to escalation policy.
- On site visits as necessary.
KEY PERFORMANCE INDICATORS/MEASURES OF SUCCESS
- Customer Satisfaction Index
- Ticket Volume
WE ARE LOOKING FOR SOMEONE WHO:
- Must get a boost out of helping people.
- Must love IT, and using IT for communications.
- Likes to learn.
- Normally optimistic and a definite team player
SKILLS AND EXPERIENCE
Must have:
- A demonstrable background and understanding of IT with good technical skills. (No experience is necessary provided a candidate can show this deep interest in IT)
- A demonstrable, evidence based, interest in helping.
- Business German and English written and spoken
There is a very strong preference for a science background.
EDUCATION LEVEL
- Local further education in Science (qualification normally obtained at around the age of 20/21). Eg BSc in the UK. or a minimum of three years in a research (preferably Pharma) environment.
BRINE SA is a solid, Swiss company with an impeccable reputation on the IT market for offering top IT professionals to major customers for their projects. We offer a speedy and professional solution by carefully selecting suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences. We employ them while they work on our customer projects, take care of their payrolling, and generally strive to ensure they feel comfortable in their work environment, whether regarding business and technical issues, or administrational ones.
Interested?
If yes, then please send me your Curriculum Vitae.
Work location: Basel
Start: 13.04.15 to 31.12.15
Duration: 8 months +
Permits required: EU citizen or valid work permit
Workload: 100%
Language: English and German
Ref: PS1744
Research, design, develop, and test operating systems-level software, compilers, and network distribution software for general computing applications. Set operational specifications and formulate and analyze software requirements. Apply principles and techniques of computer science, engineering, and mathematical analysis. years experience building web-based applications, employing technologies such as Java, SQL, HTML, Javascript, CSS, XML, etc experience building web-based applications, employing technologies such as Java, SQL, HTML, Javascript, CSS, XML, etc.
MAJOR ACCOUNTABILITIES
- Servicing of all designated user request channels according to defined schedules.
- Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.
- Correct documentation and correct incident passover' to other Service Desk teams and solver groups.
- Escalations according to escalation policy.
- On site visits as necessary.
KEY PERFORMANCE INDICATORS/MEASURES OF SUCCESS
- Customer Satisfaction Index
- Ticket Volume
WE ARE LOOKING FOR SOMEONE WHO:
- Must get a boost out of helping people.
- Must love IT, and using IT for communications.
- Likes to learn.
- Normally optimistic and a definite team player
SKILLS AND EXPERIENCE
Must have:
- A demonstrable background and understanding of IT with good technical skills. (No experience is necessary provided a candidate can show this deep interest in IT)
- A demonstrable, evidence based, interest in helping.
- Business German and English written and spoken
There is a very strong preference for a science background.
EDUCATION LEVEL
- Local further education in Science (qualification normally obtained at around the age of 20/21). Eg BSc in the UK. or a minimum of three years in a research (preferably Pharma) environment.
BRINE SA is a solid, Swiss company with an impeccable reputation on the IT market for offering top IT professionals to major customers for their projects. We offer a speedy and professional solution by carefully selecting suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences. We employ them while they work on our customer projects, take care of their payrolling, and generally strive to ensure they feel comfortable in their work environment, whether regarding business and technical issues, or administrational ones.
Interested?
If yes, then please send me your Curriculum Vitae.
Work location: Basel
Start: 13.04.15 to 31.12.15
Duration: 8 months +
Permits required: EU citizen or valid work permit
Workload: 100%
Language: English and German
Ref: PS1744
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design