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IT Supporter (100%) - Basel/User Helpdesk

Eingestellt von ITech Consult

Projektbeschreibung

IT SUPPORTER (100%) - BASEL/USER HELPDESK

ABOUT US:

ITech Consult AG is a certified ISO 9001/9008 Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

REFERENCE NO.: 916060NC

Role: IT Supporter

Industry: Pharmaceutical

Location: Basel; Switzerland

Workload: 100%

Start DATE: ASAP

Duration: Till 31.12.2017

RESPONSIBILITIES:

* Handout and delivery of mobile devices.
* First logins with the users on their laptop and giving them an introduction on the system.
* Incident management from initial contact through ticketing, user interactions and fixes to ticket closure.
* Correct documentation and correct 'incident passover' to other Tech Centers and solver groups.
* Taking care of incidents and requests which are getting assigned by the dispatcher.
* Assisting the Embedded supporters on administrative work.
* Escalations according to escalation policy.
* On site visits as necessary.
* Running Tech Center sessions on different topics.
* Handout and first login of PCLCM (PC LifeCycle Management) devices.

REQUIREMENTS:

* Ability to manage incidents and execute requests properly to ensure user satisfaction.
* Ability to ensure stable and well performing IT environment by resolving issues in a timely and efficient manner.
* Ability to recognize recurring incidents, to analyse problems and propose systems changes.
* A demonstrable background and understanding of IT with good technical skills.
(No specific experience is necessary, if a candidate can show his/her deep interest in IT.)
* A demonstrable, evidence based interest in helping users with their issues.
* You already live in commuting distance to Basel and don't have to relocate for this job.
* Good English skills (spoken & written) are a must.

SHOULD YOU FIND YOURSELF SUITABLE FOR THIS POSITION THEN SEND YOUR COMPLETE DOSSIER USING THIS LINK IN THE ADVERT.

Even if this particular position doesn't suit your profile we recommend that you send us your CV and share with us what you are exactly looking for.

CALL US AND DISCOVER THE QUALITY OF OUR SERVICES FOR YOURSELF. WE ARE MORE THAN HAPPY TO MEET WITH YOU FOR AN INDIVIDUAL CONSULTATION. DO NOT HESITATE TO CONTACT US FOR FURTHER ENQUIRES.

Our Pay rolling is referred by 98% of our freelancers as the best Pay rolling system in Switzerland.

Do you require more information?

Feel free to contact us.

Projektdetails

  • Einsatzort:

    Basel, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    31.12.2016

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

ITech Consult