IT Support Tier 2 Specialist

IT SUPPORT (TIER 2 SPECIALIST - DIGITAL LEARNING)

Experis IT is Europe's leading IT recruitment agency. We specialise in providing professional IT opportunities across a range of skills.

Are you a passionate IT Support Specialist looking for the next step in your career?

Experis IT Switzerland is looking for the perfect candidate to join one of our clients based in Reinach, near Basel (Switzerland). For this contract position, the candidate will require knowledge of Advanced IT training and be motivated to work in an exciting and fast paced environment, where you will be exposed to a wide range of projects reporting directly to the Director of Digital Learning and IT.

JOB SUMMARY

You will be in a position where people will benefit from your customer-orientation, patience, and troubleshooting skills as you are a key contact for technical assistance. You will be able to communicate effectively to understand the problem and to explain its solution to end-users of widely varying technical abilities.

If you are adept with digital technology, enjoy supporting end-users and interested in being a member of the Digital Learning team, we would like to hear from you!

YOUR QUALITIES AND QUALIFICATIONS

- Advanced IT training (eg Federal Certificate of Capacity in IT or equivalent)
- Windows, MacOS, iOS, TVOS, and ChromeOS operating systems, common productivity applications,and basic hardware and network specifications
- G-Suite, Google Apps for Education (GAfE)
- Apple Mobile Device Manager (Jamf Pro) to include deployment and management of MacOS, iOS, & TVOS
- Centralized Windows provisioning
- Experience with an internal ticketing system and knowledge base (Zendesk)
- Minimum 5 years proven experience in ITIL Tier I & Tier II hardware and software support and maintenance
- Excellent communication skills in English - both verbal and written. German would be an advantage
- Basic database administration skills advantageous
- Understanding of the educational environment advantageous.
- Knowledge of and facility with supporting and maintaining the following.

YOUR SKILLS

- Competent, self-motivated and creative, especially in problem-solving, troubleshooting and staying up to date with current and future technologies
- Able to work effectively both as a member of a team as well as independently with minimal supervision
- Strong interpersonal skills and ability to successfully interface with a variety of individuals within and outside the school community to perform job functions
- Effective documentation, analytical and problem-solving skills
- Detail oriented and organized with the ability to work effectively and efficiently under pressure and when managing multiple tasks and completing priorities
- The ability to exercise sound judgment, work with tact and discretion and to maintain confidentiality
- Demonstrated reliability in current position including an excellent attendance record
- Must be free of physical limitations that would exclude performance of any of the above tasks
- Operational and project work during times of school closure will be required
- Able to offer flexibility, reliability and initiative in support of all Digital Learning functions

OVERVIEW

START DATE: End of 2018

DURATION: 3 months (possibility of extension)

LOCATION: Reinach

Interested in this opportunity?

Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Alexander Russell or via email.