IT Support Technician (Paris)

IT SUPPORT TECHNICIAN PARIS:

POSITION OVERVIEW:

Our global partner is looking for a dynamic; bilingual (French/English) individual capable of thriving in a fast paced and high pressure environment as an IT Support Technician. This individual must be a highly seasoned IT professional capable of providing desktop support. Based mainly in Paris; but may be required to travel across a number of office locations in Europe.

RESPONSIBILITIES:

- Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals
- Makes timely and accurate diagnosis of system related problems between hardware, software and network related problems, and work in conjunction with other IT operations/engineering groups to provide resolution
- Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
- Will be expected to take ownership for assigned incidents and problems
- Responds to request for service with experience and compliance in established time limits
- Develops/maintains support document for use by all levels of support personnel as well as end-user documentation
- Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
- Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing problems
- Supports drive imaging for desktop/laptop systems
- Incumbent is required to travel to satellite locations as needed
- Participates in weekly meetings with Global Service desk staff to get updates and discuss Help Desk related matters
- Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting our remote offices

SKILLS/EXPERIENCE REQUIRED:

- Proven experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
- Proven experience of configuring and administrating Servers, workstations/laptops and associated software
- Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
- Ability to produce reports against service levels and KPI's
- Experience working on large projects and delivering against timelines
- Excellent organizational, communication, and technical skills with a strong customer service orientation
- Must have working knowledge across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity
- Able to perform root cause analysis
- Ability to establish strong relationships with individuals at the management level
- Ability to communicate effectively with both technical and non-technical teams
- Ability to work independently while collaborating with remote teams in a fast paced environment

PREFERRED EXPERIENCE - BUT NOT ESSENTIAL

- Experience with some of the following ticketing systems Service Now, Remedy, Clarify and Clarity
- Microsoft Certified Systems Engineer (MCSE)
- Cisco CCNA certification
- ITIL Foundation Certificate
- Experience working with Active Directory, domain services and Back Office/infrastructure application installation and support
- Knowledge of server and network communications equipment, protocols (ie DNS and TCPIP), transmission media, security and network management practices 
- Knowledge in storage and backup technologies
- Experience with Windows 2000, XP and 2007 Server Operating systems and associated applications
- Experience working with Active Directory, domain services and Back Office/infrastructure application support
- Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)