IT Support Specialist (m/f)

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.
We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.
For our client in the banking sector in Frankfurt, we are currently hiring an IT Support Specialist (m/f).

Reference Number: 313951
Start date: 1.9.2016
Duration: 12 months with option to extend for another 12 months in a limited permanent position at Nash direct/Harvey Nash Group

Task description:
*Install personal computer hardware, performs preventive maintenance, and assists end- users with problems. Has the ability to: set up/replace/troubleshoot personal computers (PCs) and printers following manufacturers or other written or verbal instructions; Install/replace/troubleshoot peripherals such as smartcard readers, webcams, network cards, hard drives, memory
*Install software on personal computers and assists end-users with problems.
Has the ability to: Install commercial software packages following manufacturers or other written or verbal instructions; configure software for use with specific printers; Assist end-users with common tasks and common problems encountered with software used for word processing, email, and file compression
*Assist end-users with connections from computers from outside their office to the organisation;
*Prepare simple instructions for end-users to follow while completing common tasks.
In particular to have: a skill in identifying and using terminology that end-users will understand; a skill in writing instructions that are complete and are logically organized; the ability to convey complex or technical subject-matter in terms that a lay person or someone without technical training can understand
*Perform Service Desk tasks and Welcome Centre tasks, such as: Taking phone calls;raising incident and request tickets;issuing certificates, tokens and smartcards.
*Maintain and update the knowledge database and wikis.
*Support projects in their handover to operations.
*Perform asset scanning and reconciliation tasks.
*Maintain the loan- and replacement-laptop pool (e.g. imaging, administration, software installation).
*Work in a shift system and On-Call duties possible

Your profile:
*A good command of English with proven drafting ability.
*Proven working experience with supporting the Windows family desktop OS environment and peripheral equipment in a secure working environment, in particular with Windows 7 in the areas of: Installation and configuration incl. disk encryption; Troubleshooting and (data) recovery and Network connectivity
*Proven working experience with providing end-user support, in particular by means of remote access and visiting end-users.
*Proven working experience providing troubleshooting and functional support to end-users for the products from the Microsoft Office suite such as Outlook, Word and Excel.
*Proven working experience in an ITIL environment implementing processes for Incident Management and Service Request Fulfilment
*Proven working experience with supporting remote access and teleworking solutions based on Citrix and VPN solution including strong authentication mechanisms such as one-time tokens would be an asset
*Proven working experience with the configuration and troubleshooting of encryption tools e.g. would be an asset
*PGP, S/MIME, Bitlocker, smartcards, including the use of certificates would be an asset
*A good understanding of Information Technology in general including backend environments.
Behavioural competencies
*Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
*Demonstrates knowledge of techniques, skills, equipment, procedures and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
*Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
*Responds to requests for IT service in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritises customer needs; follows up to evaluate customer satisfaction.
*Establishes high standards and measures; is able to maintain high standards despite pressing deadlines;

By joining us, you will benefit from:
-a market-oriented remuneration package in line with your skills and experience
-generous social benefits such as holiday and Christmas pay
-a varied role with challenging tasks
-a support team dedicated to you and your career progression

Were proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role, [email protected].