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IT Support Specialist - Junior & Senior - NL, D, GB

Eingestellt von Computer Futures aus Frankfurt am Main

Gesuchte Skills: Support, Client, Sql

Projektbeschreibung

My client is a company in the field of healthcare and has in Germany more than 13.000 employees. For the international customer support center my client is now looking for an IT support specialist - junior and senior (m/w) for a perm position. Job Description: * Supporting IT Solutions in the international customer support center * Advising and supporting customers and field service representatives on the telephone hotline in Dutch, German or English * Collection and processing of complaints in cooperation with Product Management and Global Customer Support * Handle customer inquiries from A to Z, starting with the acceptance of technical product problems through to the definition of suitable measures * Form the interface between customers, field force and global divisions, and come up with sustainable solutions for complex IT support cases * Assume independent responsibility for new IT product launches and technical product changeovers for our customers * Continuously monitor the process and quality of our IT services and therefore deliver an important contribution to improving the service quality * Conduct customer and employee trainings in the customer support center and in the customer laboratory * As a specialist, you support our field service representatives on site during complex situations Who you are: * You speak Dutch fluently/ near natively and your knowledge of English or German is very good * You have a BSc or MSc in computer science * You bring along several years of job experience in the IT sector and in a lab diagnostic environment with focus on networks, Microsoft server operating systems and databases. Script language and T-SQL are part of your daily routines * You are familiar with laboratory information systems and possess in-depth knowledge of laboratory diagnostic methods and indications * You are fascinated by technical problems and you always present good solutions quickly * You enjoy being a competent contact partner for customers and colleagues * You distinguish yourself by demonstrating excellent communicative and analytical skills combined with high customer orientation, team orientation and self-initiative If this sounds interesting for you, please apply at Nadine vom Felde. Please send your CV in Word. If you have futher questions you can call me: 069 1338 5115

Für mehr Informationen über Computer Futures, besuchen Sie www.computerfutures.com [1]

Links:
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[1] http://www.computerfutures.com/de

Projektdetails

  • Einsatzort:

    Mannheim, Universitätsstadt, Deutschland

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Computer Futures

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland