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IT Support Specialist (Infrastructure) (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support, Consultant
Projektbeschreibung
REFERENZNUMMER:
329661/11
IHRE AUFGABEN:
-Ensure IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigate, troubleshoot and resolve reported incidents in a timely and efficient manner
-Ensure services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhere to the ITIL processes and contributing knowledge to the Knowledge Database
-Act as consultant (give trainings/workshops) in all IT related question
IHRE QUALIFIKATIONEN:
-Profound experience in IT support
-Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
-Solid understanding and knowledge of the common operating systems (e.g. Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
-Capability to provide trainings for end users
-In-depth communication skills and fluency in German and English
-High customer focused behaviour
-Mac knowledge
-HPSM / any other ticketing tool
WEITERE QUALIFIKATIONEN:
Helpdesk/support
329661/11
IHRE AUFGABEN:
-Ensure IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
-Investigate, troubleshoot and resolve reported incidents in a timely and efficient manner
-Ensure services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
-Adhere to the ITIL processes and contributing knowledge to the Knowledge Database
-Act as consultant (give trainings/workshops) in all IT related question
IHRE QUALIFIKATIONEN:
-Profound experience in IT support
-Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
-Solid understanding and knowledge of the common operating systems (e.g. Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
-Capability to provide trainings for end users
-In-depth communication skills and fluency in German and English
-High customer focused behaviour
-Mac knowledge
-HPSM / any other ticketing tool
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Organisation/Management, Sonstiges