IT Support Specialist (f/m)

Nash direct GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talents they need to succeed in an increasingly technology-driven world. We offer our employees promising career prospects and access to interesting and challenging technology roles throughout Germany.

For our client, a leading European bank in Frankfurt, we are currently hiring an

IT Support Specialist (f/m)
Reference number: 325399
Starting date: 15th of April 2017
Length of the contract: 9 months

Task description:
* Set up/replace/troubleshoot personal computers and printers following manufacturers or other written or verbal instructions
* Install/replace/troubleshoot peripherals such as smartcard readers, webcams, network cards, hard drives, memory
* Install software on personal computers and assists end-users with problems
* Configure software for use with specific printers
* Assist end-users with common tasks and common problems encountered with software used for word processing, email, and file compression, as well as with connections from computers from outside their office to the organisation
* Perform Service Desk tasks and Welcome Centre tasks, such as taking phone calls, raising incident and request tickets, issuing certificates, tokens and smartcards
* Perform asset scanning and reconciliation tasks
* Maintain the loan- and replacement-laptop pool (e.g. imaging, administration, software installation)

Your profile:
* Experience with supporting the Windows family desktop OS environment and peripheral equipment in a secure working environment, in particular with Windows 7 in the areas of
* Installation and configuration incl. disk encryption, troubleshooting and (data) recovery and network connectivity
* Experience with providing end-user support, in particular by means of remote access and visiting end-users
* Experience providing troubleshooting and functional support to end-users for the products from the Microsoft Office suite such as Outlook, Word and Excel
* Experience in an ITIL environment implementing processes for incident management and service request fulfilment
* Work in a shift system possible
* On-call duties possible
* A good command of English with proven drafting ability

We are proud to build our company around creative and talented people who value our companys culture, the diversity of our projects and the attractiveness of our clients.
Our market-oriented salaries as well as our transparent and dedicated approach with our clients and candidates lay the basis for a long-term partnership with our employees.

We look forward to receiving your application and are available to you at your convenience for any questions or queries you might have about this role.

Carmen Ponten
Candidate Relationship Manager
Nash direct GmbH
IT & Engineering Professionals
[email protected]
(0049) 89 839306 22
www.nashdirect.de
Leonrodstrasse 52, D-80636 München, Germany