IT Support Specialist (Executives/VIPs) Job

IT SUPPORT SPECIALIST (EXECUTIVES/VIPS) needed for a LONG-TERM CONTRACT opportunity with Yoh's client located in Washington D.C. The location is close to Metro stations.

TOP SKILLS DESIRED

- Desktop and laptop support experience
- Windows Office Suite and other common office software packages
- Phone and deskside support experience
- Experience supporting VIPs and Executive staff
- Excellent Communication and Presentation skills

WHAT YOU'LL BE DOING:

- Works with basic IT infrastructure and networking products to provide technology support and maintain basic computer Workstation software while delivering related IT services to the client Executives and VIPs.
- Works on one or more technical projects concurrently as a member of the IT Operations team.
- Performs a variety of general technical tasks for the IT program and provides IT support, troubleshooting, analysis, and informal training on customer-standard hardware and software used in response to client requests.
- Main responsibility is to ensure an efficient and productive IT support to EG clients in close coordination with ITS.
- Configures, installs and updates Bank-standard hardware and software, peripheral equipment, and other desktop or mobile devices.
- Troubleshoots and diagnoses hardware, software, and network issues.
- Seeks technical assistance or escalates issues with peers, engineers or administrators as necessary.
- Follows up to ensure resolution.
- Implements software or hardware changes to rectify any issues.
- Provides feedback on software and services, reporting issues to the IT Operations team lead.
- Documents procedures and solutions to common technical problems.
- Provides on-the-spot training to clients, promoting the effective use of technology.
- Helps maintain a proper inventory of IT related equipment and software licenses.
- Sets up, configures and maintains audio-visual equipment and other devices for presentations and/or conferences, including videoconferences.
- Performs ad-hoc IT duties as needed.
- Provides solutions and IT support services within the Institutional standards framework and in compliance with the client's policies and best practices.

WHAT YOU NEED TO BRING TO THE TABLE:

- Three + years of experience of IT desktop, laptop and office software support, both phone and deskside
- Knowledge of computer hardware, OS (Windows 7), User applications (Office, Notes/Outlook, Adobe, etc.), and networking fundamentals
- Able to read and comprehend technical service manuals and publications
- Good documentation skills for writing procedures and solutions to technical problems
- Experience doing informal training on MS Office Suite software
- Excellent communication and interpersonal skills
- Excellent presentation skills and professional image

APPLY NOW AND CALL ME

RECRUITER: SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERMS: CON_ W2J2WBRSTL

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Branch: IT & Telecom