IT Support Specialist - English and German Speaking

NextLink Solutions are currently looking for multiple German and English speaking IT Support Specialists for a 3 month contract. This will be for a global Pharmaceutical company based in the Basel area of Switzerland.

Responsibilities:

- Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database

Requirements:

- A minimum of 2 years of experience in IT support
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
- Solid understanding and knowledge of the common operating systems (eg Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour
- Consultancy skills
- Mac Knowledge
- HPSM and/or any other ticketing tool

Desirable:

- Previous Pharmaceutical experience

If this is of interest, please submit your CV for immediate consideration.