IT Support - Service Desk Agent

REFERENCE #: 5615NC

INDUSTRY: Pharmaceuticals

LOCATION: Basel und Region

START: ASAP

DURATION: TILL 31.12.2015

WORKLOAD: 75 - 80%

KEY RESPONSIBILITIES:

- 1st and 2nd, partially 3rd level IT user support.
- General hard- and software troubleshooting
- Maintenance of IT hard- and software assets.
- User management (off/on-boarding and move)
- Support of audio- and videoconference systems.
- Support of mobile devices and smartphones.
- Hardware staging incl. local hardware asset management

BASIC QUALIFICATIONS:

- Higher education in Information Technology
- Three plus years of information technology experience
- Very good interpersonal skills
- Very good communication skills
- Experienced with Incident and Problem Management and ticketing systems (eg Remedy)
- Good skills of the MS Office Suite, Communication and Collaboration tools like Outlook, Lync
- Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server

ADDITIONAL SKILLS/PREFERENCES

- Able to work in a complex global environment
- Strong problem solving skills, anticipates and resolves also more complex problems
- Basic skills of network topology and IP address management

PREFERRED SKILLSET:

- Familiar with the Pharma IT Infrastructure, (especially Incident and Problem Management).
- ITIL skills

LANGUAGES REQUIRED:

- Required: English fluent, French basic skills
- German of advantage