IT Support Representative

ABOUT THE JOB:
We are looking for a skilled helpdesk support Specialist for a long-term contract position with one of our Fortune 500 clients located in Mason, OH

This is the perfect opportunity for recent graduates from IT institutions but does have real world work experience in Helpdesk! This is an amazing company to work for to help you generate creditability within the IT job market.

Location: Mason, OH

Start Date: ASAP - Long-Term Contract 1 Year plus
Pay Rate: $11 - $12/hr
Hours: Mon-Fri 8am-5pm (generally)

In this position you will be:
-Provides support to end users on a variety of issues.
-Identifies, researches, and resolves technical problems.
-Responds to telephone calls, email and personnel requests for technical support.
-Documents, tracks and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Agents have an expected resolution rate between 40% - 60%.

Average expected time on task between 4 to 10 minutes. May be responsible for 2 to 5 accounts.

Requirements/Skill Set:
-Knowledge of IT helpdesk environments
-Helpdesk work experience
-Proficient in MS Office; Word, Excel, Outlook preferred
-Basic troubleshooting of SW and HW
-Tech savvy!
-May require an associate's degree in a related area and 2-4 years of experience in the field or in a related area.
-Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

It is required that all contractors complete a background check and drug screen report. They must pass a drug screen with a positive clearance and the background check without convictions on their record.