IT Support Pharma Laboratory Systems

For our client, a pharmaceutical company in Switzerland, we are looking for a motivated and ambitious:

IT SUPPORT PHARMA LABORATORY SYSTEMS

The LISS (Laboratory Infrastructure System Support) is looking for a contractor who supports their users (postdocs, laboratory workers, chemists) in a professional way. The contractor will join a team of 7 team members. The main task of the contractor is general Laboratory IT Support (back-fill position). This means that she/he will not support one specific project.

Tasksanalyzes problems and implements solutions according to Department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components.
- Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents call records and results.
- Monitors scientific environment; resolves configuration and connectivity issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity; sets up and repairs network hardware.
- Maintains and updates workstations and Servers, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers (Acronis).
- Responds to the needs and inquiries of students, faculty, and staff; explains IT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
- Monitors physical security of assigned department assets; controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
- Reports technical problems which need to be addressed by improved policies or procedures.
- Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage. Facilitates one-on-one instruction and group workshops.
- Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.
- Administration and maintenance principles of network Servers, relational databases, and web- and windows/Linux-based software applications.
- The structure and operating capabilities of one or more network operating systems.
- Network hardware, software, and peripheral equipment troubleshooting techniques.

MUST HAVES:

- Deep understanding (+7 years of experience) of scientific systems (eg HPLC, LCMS, MS, NMR)
- Strong capability to perform security related support (Patch Management, KACE, SCCM, Firewalls, and Account Management)
- Ability to support Archive, Storage and Virtual systems used within the research environment
- Experience with network topologics and protocols, and technical Internet knowledge base services Experience with using Scripting language (eg Java, Windows PowerShell, and Visual Basic) for computer and web administration (+5 years of experience)
- Experience with solving technical problems involving integrated operating systems and hardware platforms ( years of experience)
- Customer service experience (ability to respond to requests effectively and efficiently in a professional way)
- Fluent English speaking
- Strong interpersonal and communications skills
- Strong organizational and planning skills
- Ability to prioritize multiple tasks, projects and demands

NICE TO HAVES:

- German speaking
- Knowledge of Acronis would be a plus

START DATE: 05.06.2017

END DATE: 31.12.2017 PLUS POSSIBLE EXTENSION

WORK LOCATION: BASEL

Are you interested to work in this challenging position?

Alessia Biassoli, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail.