IT Support Member - Outlook/Exchange (m/w)

IT Support Member - Outlook/Exchange (m/f)

For our client, a global company that provides a portfolio of IT services, software, and technology with a major project in the financial sector, we are currently hiring an IT Support Member - Outlook/Exchange.
Start: ASAP
Location: Frankfurt
Employment model: Permanent

Task description:
- Provide support on incident management processes with the execution of health check and known errors procedures, including trouble shooting, incident analysis and resolution (includes Outlook client on Win7/10 and Citrix)
- Prepare, plan and coordinate the implementation of configuration change requests to be executed out of working hours
- Maintenance of technical troubleshooting documentation related to incident resolution and change implementation performed by the service hereby described. (includes Outlook client on Win7/10 and Citrix)
- Execute requests for Public Folder provisioning and management
- Execute requests for email archive provisioning and management
- Execute requests for investigation on message tracking issues based on existing procedures
- Prepare, plan and coordinate the execution of operations during IT Service Continuity Management exercise

Skills:
- Good knowledge of Exchange (2016)
- Experience with SMTP Gateways: Exchange Edge, IBS, Ironport
- Knowledge of Enterprise Archiving System
- Knowledge Anti-malware: Symantec, Ironport (McAffee and Sophos), Edge (Kaspersky)

Experience with Single Supervision Mechanism (SSM-TLS)
- Fluent written and spoken English
- Driving licence B

Our offer to you:
- Employment contract with Nash direct with an attractive relocation and salary package
- An exciting environment and cutting-edge projects at a one of the worlds most important central banks
- Personal contact and ongoing support by our Account Managers and HR team
- Be part of the Nash direct team and connect with your colleagues throughout Germany

Interested? Then we would love to receive your application and we guarantee a quick feedback!
For more information on the role please get in touch with Jakub Karasek.

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Contact:
Jakub Karasek
Resource Consultant
E: [email protected]
T: +4921138769480