IT Support Engineer (m/f)

Aufgaben:

- 2nd level support for the site located in Montreal, including:

Analyzing and solving issues
    Finding and deploying workarounds
    Cooperating with technical support teams of D-Trust and Bundesdruckerei in Berlin/Germany
- 1st level support from 12 to 4pm Montreal local time (6pm - 10pm Berlin local time) for different groups of customers (both located at Montreal as well as world-wide), by phone, email and ticket system, meeting defined response and repair times
- Local operational support at the Montreal site, including:

Supporting key ceremonies
    Coaching customer’s operational staff
- Managing hardware replacements at the Montreal site, including:

Warranty claiming with local suppliers
    Deploying replacement hardware
    Performing restoration tasks
- Conducting inhouse training courses for customer’s staff at the Montreal site (refresher courses, training of new staff)
- Troubleshooting network, server and workstation related application issues, including operating system issues
- Configuring servers, workstations and laptop computers
- Racking and stacking of server and network equipment (mainly during the initial rollout)

Skills:

- The ideal candidate must hold a bachelor’s degree in computer science / computer engineering or an equivalent combination of education, technical certifications/training, or work experience.
- Five years of business experience as a service engineer or IT specialist (preferably in the field of Public Key Infrastructures and Public Key Directory systems, CSCA certificates, master lists)
- Experience in administering the following systems and applications:

Red Hat Enterprise Linux (RHEL)
    Microsoft Windows Server and workstations
    VMware, vSphere Cluster
- Business fluent in English, German language skills would be an advantage

If you are interested please send us your CV referring the project number.