IT Support Engineer/Level 2 Help Desk - Germany - Contract

IT Support Engineer/Help Desk/Administrator - Germany - Contract

English speaking mandatory, German (beneficial but NOT mandatory)

- Should be able to support 24/7 shift
- Should be willing to do Standby/Oncall support
- Candidate should be willing to travel to different sites within Europe
- Data Center support activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
- Understanding of RAID, Storage SAN, NAS, backup tape technologies.
- Knowledge in network - LAN, WAN, functionality of Switches, Routers, Firewalls and VPN
- Resolve all advanced (level 2 or higher) end-user related support for site personnel as escalated by the Central IT Help Desk.
- Responsible for all Back End IT administration located at the facility eg server administration of all the local computer Servers (mail, authentication, and backup Servers), network infrastructure (Switches, Routers, network data connections) and other basic systems administration tasks (backup administration, EDI and Printer/Scanner administration etc).
- Provide device installation, initial instructions on hardware/software and problem resolution.