IT Support Engineer - Contract - Zurich

My client is looking to recruit an IT Support person to work on-site at a customer location in Zurich. Initially for a contract of 3-6 months, this may lead to a permanent role.

Role Summary:

The role is focused on providing end-user computing support to a designated team of business executives within the client company. It is imperative that these individuals receive exceptional support on their range of end-user computing devices which will support their needs whether working on-site or at a remote location.

This position requires a person who has excellent inter-personal skills, problem solving skills and is a good communicator. The candidate will work as part of a dedicated team and requires the following skillsets:

Key Duties & Responsibilities:

- Serves as a first point of contact and escalation point for executives and takes end-to-end ownership of resolving reported issues and fulfilling requests
- Accountability for taking issues from initial contact through resolution
- Regularly communicates improvements and changes to VIPs, including ways in which available technology can be fully utilized to drive greater productivity
- Builds productive relationships with company executives
- Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences
- Provides one-on-one training regarding the features and functionality of a broad set of technologies used by VIPs
- Identifies, creates, and provides training, either in person or virtually, to business users

Required Education/Trainingspecifically iPads and iPhones (essential skill)

- Working knowledge of Citrix MDM platform or similar
- Experienced with Active Directory, GPOs, ADFS, Certificate Services, etc.
- Good understanding of TCP/IP, DHCP, DNS, SMB, FTP(S), HTTP(S), etc.
- Good understanding of network environments using enterprise authentication
- Experience supporting all major Microsoft products including Windows 7/10, Lync, Office, SharePoint, Exchange, MDT, as well as other industry standard desktop applications and remote access solutions
- MS Server 2008-2012R2 features and tools
- Experience with CISCO network and telephony