IT Support Engineer

Glocomms are currently recruiting for a Support Engineer for a leading Communications company based in Ireland. The role is to support end users on a site of approx. 4000 users and will be part of a team of support personnel. This is a 10 Month contract with a start date of 1 decembeer. The successful candidate must have excellent interpersonal skills and a good working knowledge of laptops typical anti-virus and MS Office suite.

Must understand networking and be capable of following processes:

Key tasks are:

- Loaner & New PC equipment provisioning
- Authentication hardware provisioning like active card smart cards, Active Keys, and Smartcard readers for users using HP internal systems
- New PC setup, installation, re-imaging and End-user data transfer.
- PC System software support
- PC Hardware support (Break-fix & accessories replacement)
- How to end-users questions on HP tools & processes (ex: Sign up for remote access, Obtain/Use a Digital Badge, Sign up for MMS, Order an HP Pay Phone, Order a PC Monitor, Order non-supplied accessories, check the status of a PC order, view PC Refresh Status, Obtain Software for my PC, Re-image my PC, Set or Reset my Password, Log into an Desk Phone, Obtain a conference number, Use Office Communicator, Connect to HP wireless, Install Disk Encryption)
- Smartphone Support (ex: Activate, Setup HP email/calendar/contacts,Mobile Hotspot setup)
- Loaner & New PC management, parts ordering & inventory management, shipping & receiving management
- Existing tools, utilities, procedures, work processes, and workflow modified or replaced when required

If you would like to apply to the role please forward your most up to date CV and we will be in touch ASAP.