IT Support (Application Support Analyst) Job

IT SUPPORT(APPLICATION SUPPORT ANALYST) needed for a CONTRACT opportunity with Yoh's client located in St. Louis MO.

TOP SKILLS YOU SHOULD POSSESS:

- BA/BS in Computer Science or Information Technology or 2 - 5 years equivalent experience.
- Demonstrates strong problem solving skills.
- Experienced with data analysis leveraging SQL.
- Strong organizational, written and verbal communication skills.
- Application Support experience in resolving software issues.
- Self starter, motivated and strong team player.
- Ability to create and foster relationships with IT and business clients at all levels of the organization.
- Familiarity with Remedy IT Service Management tool is a plus

WHAT YOU'LL BE DOING:

- Provide exceptional application support for US Row Crops customers
- Analyze problems and implement solutions
- Develop relationships with business and technical stakeholders
- Identify opportunities to improve user experience based on support issues and customer feedback to increase adoption with customers
- Drive efforts to proactively identify application or system issues improving availability and performance
- Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution.
- Manage a workload with changing priorities and demands
- Advocate for business stakeholder needs across technical teams ensuring issues are remediated quickly and customers needs are met.
- Create Knowledge Base articles to drive self service capabilities and empower tier one resources to resolve issues without escalation

WHAT YOU NEED TO BRING TO THE TABLE:

- BA/BS in Computer Science or Information Technology or 2 - 5 years equivalent experience.
- Demonstrates strong problem solving skills.
- Experienced with data analysis leveraging SQL.
- Strong organizational, written and verbal communication skills.
- Application Support experience in resolving software issues.
- Self starter, motivated and strong team player.
- Ability to create and foster relationships with IT and business clients at all levels of the organization.
- Familiarity with Remedy IT Service Management tool is a plus
- Problem Solving, Statistics, SME

WHAT'S IN IT FOR YOU?

- An excellent Contract opportunity with an international Company in a cutting edge technology environment.

GET HIRED, APPLY NOW!

RECRUITER: Cortney Liggins

Yoh, a DayJ2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

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Branch: IT & Telecom