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IT Support Analyst
Eingestellt von Swan iT
Gesuchte Skills: Support, Client
Projektbeschreibung
Mission
- will provide onsite primary technical support to VFS end users on various technical issues and problems relating to hardware, software and peripherals.
- will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.
- must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate Group IT colleagues.
- will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- may require independent work, sharing information and assisting others with work orders.
Responsibilities
- Provide exceptional customer service to VFS end users on the IT services in person, via phone and email as appropriate
- Think out of the box to find end-user solutions to accommodate business needs in a timely manner and efficiently
- Resolve help desk issues including troubleshooting hardware and software issues
- Manage IT equipment requests and access rights: computers, monitors, phones, subscription, printers, conferencing
- Lead special activities related to the Business and/or IT infrastructure project roll out support (eg Win10, special projects.)
- Escalate business requirements and local business needs through appropriate channels
- Secure efficient usage of IT services at site level and perform user administration duties
Technical Skills & Experience
- Demonstrated skills in trouble-shooting and problem identification and resolution in both software and hardware areas
- Strong experience with Windows 10, Microsoft Office applications, Microsoft Exchange and Outlook mail services, remote client access and Internet browser technology and connectivity
- General proficiencies to include desktop system troubleshooting and all aspects of software installation and configuration
- Experience working with VFS (Voice Frequency System)
- Strong verbal and written communications skills including the aptitude to provide technical documentation and user-friendly communication tools
- Highly developed organizational skills with the ability to effectively manage changing priorities while keeping focus on timely problem resolution, customer satisfaction and follow-up
- Strong desire for exposure to new technology and challenges and an eagerness to learn
- Someone with excellent IT skills (eg smartphone, printer)
- Someone who is familiar with video conferencing
Soft Skillswe welcome applicants from all backgrounds.
- will provide onsite primary technical support to VFS end users on various technical issues and problems relating to hardware, software and peripherals.
- will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.
- must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate Group IT colleagues.
- will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- may require independent work, sharing information and assisting others with work orders.
Responsibilities
- Provide exceptional customer service to VFS end users on the IT services in person, via phone and email as appropriate
- Think out of the box to find end-user solutions to accommodate business needs in a timely manner and efficiently
- Resolve help desk issues including troubleshooting hardware and software issues
- Manage IT equipment requests and access rights: computers, monitors, phones, subscription, printers, conferencing
- Lead special activities related to the Business and/or IT infrastructure project roll out support (eg Win10, special projects.)
- Escalate business requirements and local business needs through appropriate channels
- Secure efficient usage of IT services at site level and perform user administration duties
Technical Skills & Experience
- Demonstrated skills in trouble-shooting and problem identification and resolution in both software and hardware areas
- Strong experience with Windows 10, Microsoft Office applications, Microsoft Exchange and Outlook mail services, remote client access and Internet browser technology and connectivity
- General proficiencies to include desktop system troubleshooting and all aspects of software installation and configuration
- Experience working with VFS (Voice Frequency System)
- Strong verbal and written communications skills including the aptitude to provide technical documentation and user-friendly communication tools
- Highly developed organizational skills with the ability to effectively manage changing priorities while keeping focus on timely problem resolution, customer satisfaction and follow-up
- Strong desire for exposure to new technology and challenges and an eagerness to learn
- Someone with excellent IT skills (eg smartphone, printer)
- Someone who is familiar with video conferencing
Soft Skillswe welcome applicants from all backgrounds.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges