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IT Support Agents - 3rd Shift/Weekend Work

Eingestellt von Brooksource

Gesuchte Skills: Support, Sun, Network

Projektbeschreibung

MULTIPLE SHIFTS FOR HELP DESK AGENTS

Saturday 8AM to 7PM, Sunday 9PM to 8AM, Monday 10P to 9A, Tuesday 10P to 9A.

Monday, Tuesday, Wednesday 10PM to 9AM. Sunday from 10AM to 9PM.

Sat 9am - 8pm, Sun 9pm - 8am, Mon&Tue 10pm - 9am

Experience Level: (2 - 4 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 5 to 15 minutes. May be responsible for 15 or more different accounts. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Level II Key to success - strong education background (completed Assoc/Bachelors in IT related field or other IT certifications) AND strong customer service background preferably in a call center environment. Preference for candidates with experience working with help desk/customer service utilizing ticketing systems. Also looking for candidates with stable work history - job hoppers need not be submitted. Must have experience with MS Office Products listed in Resume as part of their technical experience. Must be able to provide Advanced Network and Remote Connectivity Troubleshooting/Application support.

PLEASE STATE WHICH SHIFT YOU ARE INTERESTED IN!

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Brooksource