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IT Supplier Manager (Service Management, ITIL, Accounting)

Eingestellt von PROTEUS EUROPE

Gesuchte Skills: Client


Proteus Europe is searching for an IT Supplier Manager for a 3 Month+ Contract role based in Brussels, Belgium.

Our Client:

Our client is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide range of financial products and services via the distribution channel of their choice (click and face). Our clients customers are based in retail as well as private banking clients, as well as small, medium and large enterprises.

Your New role:

The IT Supplier Manager is to be the account manager for several suppliers assigned to your portfolio. You execute the tactical follow-up of external providers throughout the full life cycle of a contract.

Contract handling

- Provide sourcing advice on project or service execution in line with the IT sourcing strategy;
- Gather the requirements and expertise of Business/Services and interaction with other domains/contracts in order to negotiate jointly with Procurement;
- Define the contract content;
- Handle contract changes and initiate contract renewal/closure;
- Anticipate, in close collaboration with key stakeholders, the impact of changes on the contract and Services (cost, performance, scope );
- provide guidance and Service expertise in the change evaluation and planning to the relevant colleagues;
- Enrich the contract database with relevant information for allowing efficient contract management.

Contract related Finance

- Initiate and follow-up the ordering process;
- Challenge the volumes value calculated by the supplier and validate consumption volumes of invoices;
- Prepare the annual budget figures for the services purchased.

Service Follow-up (Tactical level)

- Ensure that service levels for sourced services are maintained and continually improved;
- Conduct regular service reviews; manage and control Supplier performance and productivity relative to Service Level Agreements;
- Be in regular contact with the service consumers in order to get a good insight in the satisfaction level regarding the services delivered by service providers;
- Ensure correct bidirectional follow-up of action plans resulting from missed KPIs and/or escalations and complaints (ING to supplier and supplier to ING);
- Guarantee ongoing compliance with contractual commitments, report identified risks to the appropriate ING Governance body, manage risk topics (incl. audits).

Your Skills and experience:

Essential Skills:

- A master degree or equivalent through experience;
- Minimum 3 years of experience in IT in a similar position;
- Experience in ITIL, service management and accounting;
- Technical background ideally within Managed Services and IT outsourcing;
- A general knowledge of the banking industry;
- An excellent written and spoken knowledge of English, knowledge of Dutch and/or French is an asset.

Desirable Skills:

- Open-minded, diplomatic and likes to cooperate with external parties and other cultures;
- Communicative and able to listen: you like to be in contact with the entire IT organization, including your own team members and senior management, in order to get a good insight in the satisfaction level regarding the services delivered by service providers;
- Analytical and detail-oriented: you collect the data needed, identify, analyse and understand needs and gather the necessary means;
- Able to handle conflicts;
- Able to work proactively;
- A team player;
- Capable to adapt to different contacts and settings;
- Structured and organised.

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.


  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:


  • Projektdauer:

    3 months+

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:



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