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IT Supplier Manager

Eingestellt von Swan It Recruitment Ltd


We are currently searching for a IT Supplier Manager for one of key clients based in the North West. Selected candidate will be responsible for managing external suppliers responsible for delivering a range of IT services with particular responsibility for monitoring of performance metrics (against SLAs) to identify and mitigate service issues and drive continuous improvement.

Main Duties/ Responsibilities

Supplier Manager Responsibilities

* Responsible for management of service suppliers and their effective delivery

* Ensure effective supplier service monitoring and performance

* Provide pro-active service level management, to ensure suppliers deliver within agreed service levels and contractual commitments

* Manage supplier interfaces, mediating any conflict to resolution

* Arrange regular service review meetings with all suppliers, providing summary information to Service Manager and Service Owner

* Commercially assure changes to the service

* Performance Review Meetings and application of Service Credits (where appropriate)

* Risk and Issue Management (Service Delivery level)

* Dispute resolution (first escalation point)

* Drive continuous improvement

* Liaise with customers to monitor performance

* Liaise internally and with other suppliers to resolve issues and improve performance

* Agreement and implementation of supplier and service improvement plans

* Ensure all parties follow the Work Request Process

* Ensure the Invoice and Payment process is followed

* Supplier challenge on quoted prices

* Ensuring mutual obligations are met - with specific focus on service delivery

* On-going monitoring of contract spend

Skills/ Experience Required

Essential o Experienced IT supplier manager o Good understanding and practical understanding of ITIL service management processes o Excellent communication and influencing skills Desirable o Business analyst skills to determine service improvements; and benefits and constraints

Please send your CV for immediate consideration.
ITHR is acting as an Employment Business in relation to this vacancy. ITHR is an Equal Opportunities employer; we welcome applicants from all backgrounds.


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Swan It Recruitment Ltd

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