IT/SS Support Analyst Level 2

IT/SS - SUPPORT ANALYST LEVEL 2

You are an outstanding IT-Supporter with experience in pharmaceutical industry? Your profession is your passion? You're a problem solver who is looking for a new challenge? Great!

Our client, an international pharmaceutical company, is looking for you!

ABOUT THE PROJECT:

The Laboratory Manufacturing Distribution Warehousing (LMDW) Technical Support is responsible for incident resolution, service requests and on site project work for site IT infrastructure
supporting ISA 95 Level 3 and level 2 processes.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

- Support the LMDW infrastructure for 2 manufacturing sites in Mezzovico and act as back up to colleagues who have similar responsibilities for other sites.
- Standard Office PCs will be supported by ATOS, LMDW Technical Support will focus on plant IT infrastructure
- The infrastructure support ISA 95 Level 3 and Level 2 business processes
- Project work will comprise of a substantial part of the job (up to 50%)
- Hours of work is likely to include an element of on Call (either best efforts or according to a defined schedule)
- The scope of work will include part or all of the following:
- PC's, HMI, Printers, handhelds and barcode readers
- Networks (including wireless) & Servers
- Triage & Application support L1 (one stop shop)
- Escalation of incidents locally and within J&J global teams as required
- Management of external vendors
- Proactive leadership of technical environment: incidents, service requests & projects
- Act as technical partner with business representatives to find technical solutions to their business needs
- Support to the development and implementation of SOPs to adhere to local and Corporate compliance processes
- Ensure work is completed in compliance with Quality and safety procedures
- Coordinate IT changes maintaining the GxP compliance of the IT infrastructure
- Provide technical consultancy as needed
- Make recommendations on infrastructure as part of Life Cycle Management

YOUR PROFILE:

- Degree in Engineering (Electronics, Informatics, Telecommunication), Computer Science (or equivalent) or Technical High school diploma with equivalent experience
- Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
- Familiar with standard concepts, practices, and procedures associated with the ITIL framework
- Preferably familiar with working in a Manufacturing Environment and knowledge of ISA 93 Level 3 and Level 2 processes
- Working knowledge PMX Lite/FPX/or other relevant project management tools (desirable in some cases)
- Strong customer orientation mind-set
- Communicates effectively orally and written as required, both in English and Italian
- Broad base technology and process background
- Experience in multiple technology service towers such as server and storage or network, web, messaging and databases
- Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms
- GxP & ITIL knowledge and ability to work in a structured environment and process orientation
- Willing to move in the manufacturing plants to better understand the business needs, and to be connected with the key stakeholders

We offer you a competitive salary and an interesting challenge in a well named company which will benefit your career.

If you are the person we're looking for please submit your application. We're looking forward to getting to know you.