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IT Site Support Engineer

Eingestellt von Centum Recruitment Limited

Gesuchte Skills: Support, Engineer

Projektbeschreibung

IT SITE SUPPORT ENGINEER

- Global Service Desk agent (1st level telephone support to end-users) for Austria and Germany.
- Translations from local languages to English in Ticket Reception
- Follow-up on incidents and requests.
- On-Site support (1st and 2nd level desk side support)
- Eyes and Hands for our outsourcing partners on-site.
- Supporting all IT-related equipment which is not supported by the outsourcing partners (Telephony; Printers)
- Support the out of scope systems with help of the concerned IT suppliers where needed.
- Handle budgeting and ordering of ICT solutions and hardware, making use of central frame agreements and local suppliers
- Hardware repairs when appropriate.
- IMACDs of ICT equipment
- Asset Management

REQUIRED

- Knowledge and experience to get up to speed fast in a complex environment; both technical and process wise.
- Windows 7, MS Office
- Procurement/budgeting
- ITIL
- Lotus Notes, Outlook (Exchange)

Projektdetails

  • Einsatzort:

    Wien, Österreich

  • Projektbeginn:

    asap

  • Projektdauer:

    End of the Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Centum Recruitment Limited