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IT Services Request Specialist (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support
Projektbeschreibung
REFERENZNUMMER:
272390/11
IHRE AUFGABEN:
-Providing customer focused support for requests utilizing given standard tools
-Acting as single point of contact for end-users
-Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process manner
-Coordinating internal and negotiating with external providers like vendors and third party suppliers
-Facilitating and maintaining communication links with end-users
IHRE QUALIFIKATIONEN:
-Working knowledge of ticketing systems like HP Service Manager
-Prior experience with Google
-Good communication skills
-Strong customer focused personality
-Fluent in written and spoken English and German
WEITERE QUALIFIKATIONEN:
Helpdesk/support
272390/11
IHRE AUFGABEN:
-Providing customer focused support for requests utilizing given standard tools
-Acting as single point of contact for end-users
-Ensuring services are delivered according to agreed service levels in a transparent, reliable and flexible process manner
-Coordinating internal and negotiating with external providers like vendors and third party suppliers
-Facilitating and maintaining communication links with end-users
IHRE QUALIFIKATIONEN:
-Working knowledge of ticketing systems like HP Service Manager
-Prior experience with Google
-Good communication skills
-Strong customer focused personality
-Fluent in written and spoken English and German
WEITERE QUALIFIKATIONEN:
Helpdesk/support
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges
Hays
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Straße:
Willy-Brandt-Platz 1-3
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Ort:
68161 Mannheim, Universitätsstadt, Deutschland